IT Technician

Since 1923 Schneider Tire Outlet has grown to be one of the largest tire dealers in the state of Michigan. We pride ourselves on our quality of customer service. We believe customer service is an attitude not a department.

We are looking to add an IT Technician to join our team. The IT Technician is responsible for providing technical support, troubleshoot issues, and maintain hardware, software, and network systems. This role ensures efficient operations by addressing help desk requests, resolving technical problems, and supporting system updates with the opportunity to expand on the role to provide higher levels of support.

Responsibilities:

• Install, configure, troubleshoot and maintain software, computers, printers, peripherals, network hardware (cat5e/6, switches, routers, and IP cameras), ensuring seamless daily operations and minimal downtime for employees.
• Manage and monitor the help desk ticketing system, responding promptly to support requests, troubleshooting issues, and escalating complex problems as necessary.
• Create, update and manage user accounts, ensuring appropriate access permissions and security settings across systems and applications.
• Collaborate with the IT team to develop and refine IT policies, processes, and best practices, offering input to optimize system performance and enhance user experience.
• Assist with equipment purchasing, including computers, servers, peripheral and software, ensuring that all acquisitions meet company needs and budget constraints.
• Stay current with emerging technologies, continually learning about new IT trends and tools, and making recommendations on how to integrate these advancements to improve workflows and operational efficiency.
• Create and maintain comprehensive documentation for all installations, configurations, and IT related procedures to ensure consistency and clarity for future reference.
• Prepare detailed reports and updates to management and customers as required.
• Provide user training on new IT systems, software, and technologies, ensuring employees are equipped to use tools effectively and efficiently.
• Travel to other distribution centers as required to provide on-site support and assistance.
• Performs other related duties, including special projects, as required.
• Maintain a clean, organized and safe work environment.

Skills:

• Possess an in-depth understanding and troubleshooting abilities for computer software systems.
• Strong analytical and problem-solving skills to identify and resolve technical issues.
• Ability to manage multiple projects simultaneously, ensuring deadlines are met.
• Excellent written and verbal communication skills, with the ability to explain technical issues clearly to both technical and non-technical employees.
• Ability to interact with and listen to employees with kindness and patience, providing effective support.
• Detail-oriented with the ability to retain and relay information accurately.
• High level of accuracy and efficiency in completing tasks.
• Excellent time management skills to prioritize and complete tasks effectively.
• Exhibit honesty, integrity, and sound judgement in all aspects of the position.
• Valid driver’s license for travel as needed.

Job Type: Full-time

Pay: From $27.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Have you been employed in an IT role in the last 12 months?

Experience:

• IT support: 2 years (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Salary : $28