What are the responsibilities and job description for the IT Support Technician position at Workbox Staffing?
Company Overview:
For 28 years, we've been a leading Michigan-based staffing agency, proudly serving communities across 5 states. As an independent, privately held company, we're deeply committed to connecting talented individuals with rewarding opportunities in manufacturing, logistics, and industrial sectors. Our DO GOOD mission drives everything we do, ensuring a positive impact on our team, candidates, clients, and in the communities we serve daily.
Position: IT Support Technician- Full Time
Compensation: Salary Pay
Location: Grand Rapids, MI
As an IT Support Technician, you will play a vital role in ensuring employees have seamless access to the technology they need. As the first line of support, you'll troubleshoot hardware and software issues, assist users with technical inquiries, and maintain IT systems across all locations. With a proactive mindset and strong problem-solving skills, you'll help optimize efficiency by managing user accounts, security permissions, and IT inventory while collaborating with vendors and internal teams. If you're a tech-savvy professional who thrives on solving challenges and delivering excellent service, we’d love to hear from you!
Responsibilities:
- Serve as the primary point of contact for IT support requests and technical inquiries, ensuring timely responses and issue resolution.
- Troubleshoot and resolve issues following standard operating procedures (SOPs) or escalate complex cases with documented details.
- Assist remote and in-office employees with connectivity, software access, and device setup, ensuring minimal disruption to workflows.
- Provide on-site support for hardware deployments, maintenance, and troubleshooting at local branch locations as needed.
- Install, configure, and maintain workstations, laptops, peripherals, and office technology (e.g., displays, docks, cameras, headsets, network connections).
- Perform basic hardware repairs and coordinate with vendors for advanced troubleshooting and warranty support.
- Support software installations, updates, and basic configuration requests while ensuring compatibility with company systems.
- Manage user accounts, permissions, and security settings in compliance with established policies.
- Handle onboarding and offboarding tasks, including account setup, access management, and deactivation following established procedures.
- Track and document IT support issues to identify patterns, recommend self-service solutions, and contribute to long-term fixes.
- Maintain up-to-date documentation of IT processes, troubleshooting guides, and user instructions.
- Follow IT policies and actively contribute to process improvement discussions to enhance efficiency and user experience.
- Manage inventory of IT supplies, consumables, and end-user equipment, ensuring proper documentation and timely ordering of replacements.
- Assist in supporting communication systems, including VoIP phones and conference room equipment.
- Coordinate with vendors to escalate, troubleshoot, and resolve user-impacting issues effectively.
- Perform additional duties as assigned to support IT operations and business needs.
- Work overtime as required to support critical IT operations.
Key Character Traits We Value:
- Grit: Determination, Hustle, Positivity, Tenacity.
- Curiosity: Inquisitive, Learner, Problem Solver, Resourceful.
- Humility: Collaborative, Humble, Kind, Respectful, Team Player.
Qualifications:
- Bachelor’s degree or equivalent work experience.
- Certifications: Certified Staffing Professional (CSP) is desired but not required.
- Self-starter: Take initiative and drive results independently.
- Competitive spirit: Thrive in a fast-paced, goal-oriented environment.
- Energetic and positive: Bring enthusiasm to your work. Can-do attitude.
- Excellent written and verbal communication skills: Clear and effective communication is essential.
- Bi-lingual (Spanish/English) is a plus but not required.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) is desired.
Why Join Us?
- Impact: You’ll make a difference in people’s lives by connecting them with meaningful employment opportunities.
- Growth: We offer professional development and advancement opportunities.
- Community: Be part of a company that genuinely cares about its communities.
If you’re ready to contribute to our mission and thrive in a dynamic environment, we’d love to hear from you!
Apply now and let’s DO GOOD together!