Senior Customer Project Manager

For this U.S. based position, the expected compensation range is $100,00 - $135,000  per year, which includes base pay and short-term incentive.  

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits. 

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.  

Main Responsibilities:

This Senior Customer Project Manager is accountable and responsible for managing from complex Prefab Customer project orders to exceed customer expectations through project execution. This includes initiating, planning, executing, controlling, and closing of customer projects (Customer Project Process).

Individual in this position confirms and manage customer project to deliver an Integrated Package scope of work including, and not limited to Electrical Enclosures (e-Houses) with electrical distribution and automation control systems, HAVC and fire and gas systems, plus additional customer features and services. Manages complete job process from order preparation, thru manufacturing release, product shipment, post shipment support and financial reconciliation utilizing a base knowledge of Schneider Electric products and processes.

1. Takes ownership for validating the project’s scope of work, schedule, cost, and contract terms with the customer, including, risks, technical and commercial elements and becomes lead contact for customer during project execution. (Project Initiation).

1. Develops and maintain project organization, schedule, risk register and communicates with the customer to ensure expectations are being met. Direct engagement with the customer internal manufacturing facilities and third-party vendors. (Project Planning).

1. Monitor the execution of the customer’s project order, verifying execution of the project through kick-off meetings, project schedule, communication to all parties and exchange of technical requirements and project plan information. Manage decision making process towards the best cross-functional compromise and effectiveness. Drives Risk and Change Managements, solves problems with customer interaction that results in positive feedback and improved relationship. (Project Execution)

1. Lead the monitor and control of the performance of the customer’s project through its lifecycle. Key activities include task completion verification, project team monitoring, managing the exchange of project updates across the project team members, schedule reporting, issue resolution, and contract administration. Monitor project progress against the plan and establish regular reports to key stakeholders. Measure and reports project performance indicators (Monitor and Control Project Work)

1. Lead the closeout of the customer’s project to include financial reconciliation, verification of job site equipment arrival, installation and start-up coordination, and training support completion. Point of Contact with the customer, and coordination with support services such as field services, after-shipment support, and training functions. Captures lessons learn and documentation approvals for future projects. (Project Close)

1. Utilizes a base knowledge of Schneider Electric products and their use and demonstrates an understanding of the fundamental knowledge, processes and terminology needed for effective project management

Who will you report to?

• Project Execution Manager - Customer Projects & Services. This is a hybrid position. You are required to work out of the local Schneider Electric Hub 2 days a week in addition to up to 25% travel a year.

Qualifications:

• Excellent communication skills (written and verbal), including the ability to understand complex technical topics
• Strong leadership skills including, team leading, employee mentoring and development, and the ability to empower others through delegating responsibility.
• Strong interpersonal skills with a desire to work in a team environment
• Proven organizational and time/project management skills
• Advanced understanding of project management and project finance
• Ability to build and maintain technical and commercial awareness
• Ability to define and put in place short and medium-term action plans to increase customer satisfaction while improving business growth and efficiency
• Strong organization, planning and customer service skills
• Proficient in Microsoft Office programs including but not limited to, Word, Project, and Excel
• Results oriented, critical thinking and problem-solving skills
• Influence and convince skills
• Decision-making and escalate appropriately when arbitration is required.
• Foster cooperation and people motivation in a multi-cultural environment.
• Conflict management & Stress tolerance
• Adaptable

Education:

• Four-year degree required
• BS degree in an Engineering discipline preferred
• PMP (PMI), CPMP/CPMA SE Internal Certification preferred

Experience:

• 5 years of experience managing large complex projects/programs
• Understanding of systems integration, HVAC or other building or electronic control systems is a plus
• Schneider Electric products and Electrical Enclosure integration knowledge is a plus

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
13% organic growth
150 000 employees in 100 countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.