SAP SD Functional Expert

About the Role

Schneider Electric is seeking a passionate and experienced SAP SD Functional Expert (internally titled "Technical Product Owner"/TPO) to support a major digital transformation initiative. This role will focus on migrating key business processes from legacy ERP systems to SAP S/4HANA, specifically within the Sales & Distribution (SD) and Customer Service (CS) modules, in a services-based organization. The TPO will play a critical role in shaping and delivering scalable, modern solutions that support long-term business growth.

Key Responsibilities

• Provide technical and process expertise and drive solution and process standardization.
• Provide leading practice on Design Decisions and drive to resolution with Product Managers/Owners.
• Confirm process scope and required customizations with Product Managers / Owners.
• Work with Product Managers/Owners to identify and quantify value drivers.
• Work with Solution Architects and provide functional input and expertise to development of the Solution Roadmap and Architecture Runway.
• Participates and supports Scrum teams in Sprint planning, execution, documenting and delivering the user stories.
• Help the teams to segment, sequence, and prioritize work efforts.
• Drive development and testing the technical solution.
• Assist to address risks and clear impediments.
• Provide guidance and guardrails for the team to ensure solution is aligned to vision.
• Encourage innovation and problem-solving to address user concerns without customizations.
• Help the teams to identify test scope and verify that end-to-end processes are covered appropriately.
• Drive defect resolution and clear roadblocks.
• Collaborate with Functional and Development teams to ensure delivery of the User Stories within the predefined sprints.
• Work with Change Management on stakeholder engagement activities.
• Help develop and execute comprehensive Cutover plan, encompassing business & technical activities for end-to-end solution.
• Participates in Program Ceremonies, including Program Increment Planning and Backlog grooming.

Required Skills & Experience

• Bachelor of Science, preferably in computer science or equivalent.
• Strong knowledge of Service Order Management and Service Projects planning and execution capabilities, including:
  • Cost rate & labor hours (estimates/planned & actual)
  • Expense management
  • Material management
  • Work Order management
  • Workforce management
  • Report management
• Minimum 5 years of experience as technology / functional consultant in Service Management areas.
• Multi-platform experience and strong knowledge of ServiceMax and SAP Service order Management capabilities, including dependencies / integrations with Finance, Sales & Distribution and Supply Chain Management.
• Demonstrated experience of playing leading role in multiple complex ERP implementation projects.
• Salesforce (ServiceMax) and/or SAP S/4 HANA hands-on experience, enabling capabilities, designing, building and implementing solutions.
• Demonstrated experience of designing and developing solutions leveraging integration / middle layer technologies (SAP PI, SAP PO, SAP CPI, MuleSoft, etc.).
• Strong knowledge and understanding of Software Development Lifecycle and Salesforce / SAP implementation methodology, project management tools and techniques.
• Understanding of Agile principles and frameworks, including Scrum and/or Kanban frameworks, practices, and theory. SAFe experience highly desired.
• Strong planning, organization, communication and negotiation skills.
• Persuasive and able to articulate key considerations for process standardization.
• Ability to manage large work efforts and coordinate distributed teams.
• End-to-end understanding of business processes and solution.
• Proven experience with large business transformation programs leveraging SAP and Salesforce technologies.
• Excellent skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Good collaboration and prioritization skills.
• Strong analysis and critical thinking skills.

Preferred Qualifications

• Knowledge of SAP MM and its integration points with SD and CS.
• Experience with Salesforce and ServiceMax ecosystems.
• SAFe certification or experience working in a SAFe Agile environment.

Additional Qualities We Value

• Servant leadership and a collaborative mindset.
• Strong facilitation, negotiation, and conflict resolution skills.
• Ability to manage ambiguity and adapt to change.
• A proactive, detail-oriented, and contextually aware approach.
• Enthusiasm for continuous learning and improvement.

Location: Franklin, TN (Hybrid)

Travel: Up to 25% (U.S. and Canada)

Duration: Multi-year transformation program with potential for future projects

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Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
13% organic growth
150 000 employees in 100 countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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