General IT User Support - Entry Professional

Join Schneider Electric’s dynamic IT Support team as a Tech Partner, where you’ll be the first point of contact for our valued users and provide hands-on technical support at designated facilities. This role is critical in ensuring smooth technology operations and delivering exceptional service to enhance the daily experience of our employees.

• Ticket Management: Create, receive, monitor, maintain, and resolve work tickets through the service desk system.
• Device Setup & Support: Image, configure, and support computers, monitors, and mobile devices.
• On-Site Presence: Maintain a consistent presence at assigned service locations to assist end users.
• Software Compliance: Install and support software, ensuring adherence to Schneider Electric standards.
• System Health Checks: Perform proactive and on-demand checks on IT systems, including printers, copiers, scanners, and video conferencing equipment.
• User Training: Provide training on office automation equipment and assist with new hire IT orientation, including security and usage policies.
• Troubleshooting: Diagnose and resolve hardware and software platform issues.
• Password Management: Ensure secure handling of all provided passwords.
• Network Access: Support connectivity to corporate networks, wireless systems, and VPN applications.
• Inventory Management: Organize and maintain IT inventory, including moving, sorting, and stocking equipment.
• Project Support: Enter approved projects into the tracker and assist with regional initiatives as local hands-on support.
• Collaboration: Coordinate tasks with Service Desk representatives and other IT support teams.
• Other Duties: Perform additional responsibilities as assigned by your manager.

At Schneider Electric, we empower our employees to make an impact every day. As a Tech Partner, you’ll play a vital role in ensuring our technology works seamlessly so our teams can focus on driving innovation and sustainability.

• Strong foundation in IT fundamentals and troubleshooting.
• Excellent customer service mindset with clear communication skills.
• Ability to learn and adapt quickly to new technologies and systems.
• Detail-oriented problem-solving with strong follow-through.
• Experience with service desk platforms and IT support tools.

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
13% organic growth
150 000 employees in 100 countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.