Ford Product Specialist (Non-Commissioned Customer Service Role)

About the Role:

As a Ford Product Specialist at Jack Schmitt Ford, Inc, you will play a crucial role in enhancing the customer experience by providing in-depth knowledge of Ford vehicles and their features. Your primary responsibility will be to assist customers in understanding the benefits and specifications of various Ford models, ensuring they make informed purchasing decisions. You will also be responsible for conducting product demonstrations and test drives, showcasing the unique selling points of each vehicle. By building strong relationships with customers, you will contribute to increased sales and customer satisfaction. Ultimately, your expertise will help position Jack Schmitt Ford as a trusted source for Ford vehicles in the community.

Minimum Qualifications:

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Must be extremely dependable and punctual. Dependability is the #1 quality that we look for in a candidate. On time for meetings, work start times, etc. 
• We require use of cell phone for some work-related apps. Must maintain an up-to-date, modern device capable of running our applications like an iPhone or Android less than 5 years old. 

Preferred Qualifications:

• Previous experience in automotive sales or customer service.
• Familiarity with Ford vehicles and their features.
• Sales training or certification.
• Retail sales experience in consumer electronics, cellular, appliances, etc. 

Responsibilities:

• Engage with customers to understand their needs and preferences regarding Ford vehicles.
• Provide detailed information about Ford models, features, and financing options.
• Conduct product demonstrations and facilitate test drives to showcase vehicle capabilities.
• Maintain up-to-date knowledge of Ford products, promotions, and industry trends.
• Collaborate with the sales team to develop strategies for improving customer engagement and sales performance.

Skills:

The required skills of strong communication and interpersonal abilities will be utilized daily as you interact with customers, helping them feel comfortable and informed about their vehicle choices. Your ability to manage multiple tasks will be essential when juggling customer inquiries, product demonstrations, and collaboration with the sales team. Preferred skills, such as familiarity with Ford vehicles, will enhance your effectiveness in providing accurate information and addressing customer questions. Sales training will further empower you to employ effective techniques in closing deals and enhancing customer satisfaction. Overall, these skills will contribute to a positive customer experience and drive sales success.