What are the responsibilities and job description for the Manager Order Management position at Schindler Group?
Location: Wayne (EPCO), NJ, United States
Job ID: 91681
We Elevate... Quality of urban life
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
Join us as a
Manager Order Management
Your Main Responsibilities
PRIMARY FUNCTION / POSITION OVERVIEW:
This position is responsible for overseeing the tasks of the EPCO Order Management Center. Manage team of inside sales reps, conduct training/development - Responsible for order intake and order processing for production and provide customer service for affiliate business units.
Primary Function/Position Review
EDUCATION, EXPERIENCE & OTHER SPECIAL REQUIREMENTS
Bachelor's Degree or or 10 years of experience in inside sales role and 3 years experience in junior lead roles.
Required industry knowledge, sales sxperience, and back office experience – parts and fixture industry.
5 years of leadership and teamwork experience preferred.
10 years of strong communication skills, elevator code knowledge, and industry knowledge.
What’s in it for you?
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!
Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.
Job ID: 91681
We Elevate... Quality of urban life
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
Join us as a
Manager Order Management
Your Main Responsibilities
PRIMARY FUNCTION / POSITION OVERVIEW:
This position is responsible for overseeing the tasks of the EPCO Order Management Center. Manage team of inside sales reps, conduct training/development - Responsible for order intake and order processing for production and provide customer service for affiliate business units.
Primary Function/Position Review
- Full EPCO Order Management Center directly reports to this position
- Develop and maintain KPIs related to order intake, lead-time, on-time delivery, shipment volume, sales volume (bookings). Monthly & Periodic reporting.
- Onboarding of new hires, creating training materials, conduct training
- Conducts recurring 1:1 meetings with individual inside sales representatives.
- Keeps team up to date on product and code requirements
- Motivates team and ensures tasks are being completed and quotas are being met
- Provides daily direction and communication to employees so that customer requests are answered in a timely, efficient and knowledgeable manner.
- Controls order backlog
- Drive strategic continuous improvement – develop team capabilities to self-sustain
- Act as first line of defense for production
- Actively prepares and participates in trade shows
- Works on own key accounts (quoting and project management)
EDUCATION, EXPERIENCE & OTHER SPECIAL REQUIREMENTS
Bachelor's Degree or or 10 years of experience in inside sales role and 3 years experience in junior lead roles.
Required industry knowledge, sales sxperience, and back office experience – parts and fixture industry.
5 years of leadership and teamwork experience preferred.
10 years of strong communication skills, elevator code knowledge, and industry knowledge.
What’s in it for you?
- Fully vested 401k match, up to 7% of total eligible compensation.
- Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
- 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
- Tuition Reimbursement - Eligible after 6 months of service.
- Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
- A wide range of development opportunities to boost your professional and leadership growth.
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!
Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:
- Safety: Uphold the highest safety standards for all.
- Integrity and Trust: Foster honest, ethical relationships.
- Create Value for the Customer: Deliver innovative, reliable solutions.
- Quality: Ensure excellence in every product and service.
- Commitment to People Development: Nurture our people, they are the heart of our success.
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.