Lumberyard Inside Sales Assoc.

Assist walk-in and telephone customers with the selection and purchase of building materials. Regular and reliable attendance is an essential function of this job.

ESSENTIAL FUNCTIONS:

Customer Service

• Greet walk-in customer and answer telephones
• Recommend and provide advice on a variety of products and services
• Enter material list into computer
• Special order products from vendor catalogs
• Process customer payment

Estimate Materials

• Read blueprints
• Determine material list from blueprint
• Calculate amount of materials needed
• Enter estimate into computer
• Price specialty items

Communication

• Follow-up with customer regarding items order for delivery
• Communicate with vendors regarding pricing, availability, and products
• Communicate with Dispatch regarding delivery times

Showroom/Display Floor

• Present and demonstrate products throughout showroom
• Update and fill literature, products, and brochures throughout showroom

Continuous Improvement

• Promote and support Continuous Improvement initiatives; follow Standard work as it applies to your work area and functions
• Seek input from team to identify process improvement opportunities and recommend solutions
• Commitment to Standard Work and willingness to create a positive impact

Safety and Wellnes

• Assist other employees and departments as directed and needed
• Increase knowledge and awareness of safety for yourself and others throughout the workplace
• Report all safety concerns, hazards and incidents
• Follow ergonomically correct standards in personal workspace
• Promote safety and wellness initiatives

EDUCATION & EXPERIENCE:

• High School Diploma or equivalent
• Minimum of 2 year degree in construction technology preferred
• 2 – 5 years in the building/lumber industry
• 2 – 5 years customer service/sales in lumber industry preferred

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent customer service skills
• Knowledge of building materials and methods required
• Excellent communication skills using verbal, written, and listening skills
• Ability to read/interrupt blueprints
• Ability to problem solve using analytical methods and details decisions
• Computer literate (Microsoft, Word, Outlook, Data Entry, etc.)
• Ability to access and understand resources available within the industry
• Excellent organizational and time management skills

PHYSICAL DEMANDS:

• Ability to sit for extended periods of time
• Frequent use of hands and wrist required for computer & telephone use

ENVIRONMENT & PHYSICAL WORKING CONDITIONS:

• Work indoors in Office/Desk setting
• Occasional work occurs in retail/showroom floor