What are the responsibilities and job description for the Operations Coordinator position at SCHEELS Sports Park at Legacy Pointe?
OPERATIONS COORDINATOR – SCHEELS Sports Park at Legacy Pointe
SSP SFM, LLC
LOCATION: Springfield, IL
DEPARTMENT: OPERATIONS
REPORTS TO: OPERATIONS DIRECTOR
STATUS: FULL-TIME (EXEMPT)
ABOUT THE COMPANY:
SCHEELS Sports Park at Legacy Pointe is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Springfield, IL. You will join a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
SCHEELS Sports Park at Legacy Pointe is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Operations Coordinator will be in charge of the set-up and organization of the facility's sports and non-sports programs, including leagues, tournaments, events, and any other programs held. The coordinator will work closely with the individual leaders of each program as well as other internal departments (Operations, Business Development, etc.) in order to successfully accomplish these responsibilities.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
- Coordination of requirements for functions, events, tournaments and programs within the facility
- Coordinate with Operations Director the monthly schedules for all team members
- Develop and monitor a risk management program and ensure all necessary steps are taken by staff
- Conduct inspections of facility to ensure that it is clean and well maintained and to ensure that specifications and standards are being complied with by staff and contractors
- Assists in the oversight, management, and training of the part-time operations staff, as well as the part-time events and guest services team members
- Oversee all day-to-day general facility operations
- Ensure that services within the facility are delivered in a safe, dependable, and effective manner
- Resolve guest concerns and complaints, and act on feedback
- Communicate with Operations Director and General Manager any staff or guest concerns
- Participation in planning/strategic meetings
- Serve as Manager-On-Duty ("MOD") during programming and events, ensuring their smooth operation and customer satisfaction
- Various other duties as assigned by management
MINIMUM QUALIFICATIONS:
- Must have excellent interpersonal and problem-solving skills
- Must be a team player
- Must have verbal and written communications skills
- Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
- Must be able to work flexible schedules including weekends, nights and holidays
WORKING CONDITIONS:
- Must be able to lift 50 pounds waist high
- May be required to sit or stand for extended periods of time in various conditions
- Will be required to operate a computer
- Facility has intermittent noise