What are the responsibilities and job description for the Events Team Member position at SCHEELS Sports Park at Legacy Pointe?
EVENTS TEAM MEMBER – SCHEELS Sports Park at Legacy Pointe
SSP SFM, LLC
LOCATION: Springfield, IL
DEPARTMENT: OPERATIONS
REPORTS TO: OPERATIONS MANAGER
STATUS: FULL-TIME (NON-EXEMPT)
ABOUT THE COMPANY:
SCHEELS Sports Park at Legacy Pointe is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Springfield, IL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
SCHEELS Sports Park at Legacy Pointe is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
Events Team Member provides the first point of contact for all guests. Our Team Members are expected to provide excellent customer service by meeting customer expectations and cultivate memorable family experiences.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
- Perform operating procedures relating to events and programs
- Act as a liaison between the venue and the guests
- Provide superior customer service
- Clean and organize designated areas for public use
- Ensure proper set up and breakdown of equipment; sound systems, scoreboards, game fields, parking, gates, signage, tournament offices, locker rooms, restrooms, and other equipment/materials as needed
- Properly operate cash registers and maintain proper cash handling procedures
- Demonstrate ability to work closely with co-workers and park visitors
- Knowledgeable in all Safety Procedures with the ability to execute procedures
- Identify risk management opportunities
- Conduct safety inspections and enforce all safety guidelines
- Adhere to all facility and SFM policies and procedures
- Adhere to all local, state, health and safety laws
- Perform all duties as assigned by management
MINIMUM QUALIFICATIONS:
- Flexible work schedule (e.g., nights, weekends, holidays and long hours)
- Excellent communication skills, both verbal and written
- Ability to multi-task and prioritize in a high-volume, fast-paced environment
- Must work well with others
- Must take personal initiative for the betterment of the team and facility
- Commitment to the safety and well-being of others
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Must be able to lift 40 pounds waist high
- May be required to sit or stand for extended periods of time both indoors or outdoors, and squat, stoop or bend
- Must be able to work in varying weather conditions
- Facility has intermittent noise