What are the responsibilities and job description for the Client Experience & Scheduling Coordinator position at Schammerhorn, Inc.?
Job Title: Client Experience & Scheduling Coordinator
Location: Wichita, KS (Delano District)
Pay: $21.00 - $24.50 per hour
Job Type: Full-time, Mon-Fri
Are you the "Air Traffic Controller" we’re looking for?
We are Schammerhorn, a premier window treatment company in Wichita, and we are looking to add a dynamic team player to our front office. This isn't just an admin job; it’s a logistics and experience role that revolves around our sales staff, our installation technicians, and our customers. If you are highly organized, emotionally intelligent, and ready to own the hub of a busy office, we want to meet you.
Our ideal team member will possess the following qualities:
Location: Wichita, KS (Delano District)
Pay: $21.00 - $24.50 per hour
Job Type: Full-time, Mon-Fri
Are you the "Air Traffic Controller" we’re looking for?
We are Schammerhorn, a premier window treatment company in Wichita, and we are looking to add a dynamic team player to our front office. This isn't just an admin job; it’s a logistics and experience role that revolves around our sales staff, our installation technicians, and our customers. If you are highly organized, emotionally intelligent, and ready to own the hub of a busy office, we want to meet you.
Our ideal team member will possess the following qualities:
- Humble: You treat every caller and walk-in with the same respect, regardless of their project size or budget. You prioritize the teams win over your own.
- Hungry: You are a self-starter who looks for ways to improve the schedule or the showroom without being asked. You are energized by people and a moving schedule.
- Smart: You have high people-smarts. You know how to talk to a technician running behind or a customer expecting perfection and can do so through clear, calm communication.
What You’ll Do:
- Direct the Flow: Act as the first point of contact on the phones and in the showroom, providing an exceptional client experience from the start. Greet and guide walk-in customers through our showroom, helping them begin their journey toward beautiful custom window treatments.
- Master the Schedule: Own the day-to-day schedule for both sales appointments and installation teams. Play logistics Tetris by coordinating new installations, reschedules, installer swaps, and cancellations with a focus on proactive, friendly, and clear communication.
- Perfect the Presentation: Maintain a tour-ready showroom that reflects our high standards of quality and design. Curate our physical space to ensure customers have an inspiring experience from the moment they walk in.
- Improve the Experience: Identify friction points in the workflow and collaborate with leadership to help create better tools, verbiage, and processes to improve the overall experience.
Best-in-Class Benefits:
We value our team and show it through a package that respects your life outside of work.
- Generous Time Off: 120 hours of PTO (3 weeks) plus 11 Paid Holidays per year.
- Health &Wellness: Comprehensive Health Insurance options, including Dental and Vision coverage.
- Prime Location: Work in a beautiful showroom in the vibrant Delano district.
- Consistent Schedule: Monday–Friday, 8:30 to 5:00 rarely weekends and rarely evenings.
Qualifications:
- 2 years in an office coordination, high-end retail, or logistics/scheduling role.
- A People Person who feels energized (not drained) by constant interaction.
- Exceptional phone presence and the ability to multitask in a front-facing environment.
- Proficiency with digital scheduling/CRM tools, Google Suite, and typical office software.
About Schammerhorn, Inc.:
Here at Schammerhorn we’re proud to be family-owned and family-operated since 1932. We take pride in providing custom window treatments for homeowners, builders, and interior designers with outstanding customer service. With over 90 years of expertise, we handle it all – from classic blinds, shutters, shades, and drapery to intricate motorized and automated treatments. Our best-in-class team is ready to help you successfully finish your next project!
Salary : $21 - $25