What are the responsibilities and job description for the Scheduling Coordinator – Home Care (In-Office) position at Morgan Stephens?
Scheduling Coordinator – Home Care (In-Office)
Location:
Wichita, KS
Employment Type:
Full-Time
Pay Range:
Up to $16/hour (based on experience)
Position Summary
Our Home Care agency is seeking a highly organized and dependable Scheduling Coordinator to support our day-to-day operations in the Wichita area. This is an in-office role responsible for managing caregiver schedules and ensuring all client shifts are properly staffed.
This position plays a critical role in maintaining consistent care by coordinating schedules, handling call-outs, and communicating with caregivers and clients. It is a fast-paced role that requires strong communication skills, attention to detail, and the ability to problem-solve quickly.
This role is ideal for someone with experience in non-skilled home care who understands caregiver scheduling, client needs, and the urgency required to maintain full coverage.
Key Responsibilities
• Create, manage, and adjust caregiver schedules to ensure all client shifts are fully staffed
• Respond to call-outs and last-minute scheduling changes by securing coverage quickly
• Communicate with caregivers regarding availability, assignments, and schedule updates
• Coordinate new client starts by matching caregivers based on skills, availability, and location
• Maintain accurate scheduling records in EVV or scheduling systems
• Monitor attendance, punctuality, and overall scheduling efficiency
• Work closely with leadership to identify coverage gaps and staffing needs
• Provide excellent customer service to caregivers and clients
• Support general office and administrative tasks as needed
Required Qualifications
• Minimum 1 year of experience in scheduling, coordination, or dispatching (home care preferred)
• Experience working with caregivers such as PCAs, HHAs, or CNAs preferred
• Strong communication skills (phone, text, and email)
• Highly organized with the ability to manage multiple priorities
• Comfortable using scheduling systems, EVV platforms, or similar software
• Ability to problem-solve quickly in a fast-paced environment
• Reliable, punctual, and detail-oriented
Preferred Experience
• Experience with EVV systems such as HHAeXchange, ClearCare, or similar
• Prior experience in a high-volume home care or healthcare environment
• Understanding of caregiver availability, compliance, and client matching
• Bilingual (Spanish) is a plus
Compensation and Benefits
• Pay up to $16/hour (based on experience)
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid training and onboarding
• Paid Time Off and sick time
• Life insurance coverage
• Short-term and long-term disability options
• Opportunities for advancement within the organization
What to Expect
• A fast-paced, team-oriented office environment
• Direct impact on client care and caregiver support
• Opportunity to grow into operations or leadership roles
• Stable, full-time in-office position