IT Help Desk Specialist

At Schaefer Plastics, we manufacture industry-leading solutions and drive responsible practices towards a sustainable future for generations to come. As a family-owned company since 1937, we are deeply committed to delivering exceptional customer care through high-quality, innovative waste and packaging solutions. Our customers and their satisfaction are paramount to our business; we strive to understand their needs and exceed their expectations at every turn.  

We are a global injection molding manufacturer, producing durable waste and recycling carts, and pioneering reusable packaging systems that reduce carbon footprints. Our dynamic and inclusive culture fosters personal and professional growth, making us an ideal employer for career advancement.

Our IT Help Desk Specialist is the front line of our technical support team — the person who ensures that our employees, both on-site and remote, can stay productive and connected every day.
This role is essential to maintaining seamless operations across hardware, software, network, and cloud systems. You’ll support new technology rollouts, troubleshoot issues quickly, and help ensure that every employee has a positive IT experience.

• Provide exceptional customer service and maintain a positive, solutions-oriented attitude.

• Assist with installation, configuration, and usability of desktop computers, laptops, and peripheral equipment.

• Troubleshoot and resolve virtual desktop and remote user issues efficiently.

• Set up and configure new hardware, including laptops, desktops, printers, and conferencing systems.

• Ensure reliable connectivity with validation systems, file servers, cloud environments, and internal networks.

• Train and orient employees on best practices for using technology, hardware, and software.

• Recommend and perform upgrades to extend the life and performance of systems.

• Evaluate functional needs and recommend hardware or software purchases accordingly.

• Support the maintenance of LAN/WAN and telecom systems, including Cisco Access Points.

• Utilize Azure Active Directory and Microsoft Endpoint Management (Intune) for device management and system configuration.

• You consistently respond to support tickets with clarity, professionalism, and urgency.

• You take ownership of issues — following through to resolution while keeping detailed and legible notes in the ticketing system.

• You proactively identify and recommend process or system improvements.

• You build trust across departments by providing reliable, courteous support to both on-site and remote users.

• You stay curious and continue to learn new technologies to enhance your effectiveness and contribution to the IT team.

Required:

• 1-2 years of hands-on desktop or technical support experience.

• Strong communication and problem-solving skills.

• Knowledge of incident/ticket management and remote support tools.

• Familiarity with Microsoft Office 365 and basic networking/cloud concepts.

• Demonstrated ability to thrive in a fast-paced, changing environment.

Preferred:

• Undergraduate degree in Information Technology or a related field.

• CompTIA A or Microsoft Certified Desktop Technician certification.

• Experience with Azure AD, Microsoft Intune, or cloud-based device management.

• Prior customer service experience and a passion for helping others.

• A stable, family-owned company with a long-standing reputation for quality and innovation.

• Opportunities for career growth and professional certification support.

• Collaborative, team-oriented environment built on mutual respect and shared success.

• Comprehensive benefits package and competitive pay.

Schaefer Plastics is proud to be an Equal Opportunity Employer.
We are committed to creating an inclusive workplace that celebrates diversity and provides equal opportunity for all employees — regardless of race, color, religion, creed, national origin, gender or gender identity/expression, sexual orientation, age, disability, genetic information, military or veteran status, pregnancy, marital status, or any other status protected by federal, state, or local law.