Night Auditor

Responsibilities

• Conduct nightly audits of financial transactions and ensure accuracy in reporting.
• Manage front desk operations, including check-ins and check-outs for guests.
• Provide outstanding customer service by addressing guest inquiries and resolving issues promptly.
• Maintain a clean and organized front desk area.
• Handle multi-line phone systems and respond to calls with professionalism and courtesy.
• Assist guests with reservations, special requests, and provide information about hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Prepare reports on occupancy rates, revenue, and other key performance indicators.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Resort Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Resort Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management

Experience

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
• Familiarity with night audit procedures is a plus.
• Computer knowledge/skills required.
• Requires late/overnight shift
• Flexible and long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Previous experience in hospitality management or hotel management is preferred.
• Strong customer service skills with a focus on guest relations.
• Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
• Experience working with front desk operations and multi-line phone systems is beneficial.
• A background in resort environments is advantageous but not mandatory. Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the smooth operation of our hotel during the night shift.