Multi Unit Manager

Multi-Unit Manager

Richmond, VA & Raleigh, NC Markets

Career Path to Director of Operations

About Scenthound

Scenthound is the nation's first wellness-focused dog care franchise dedicated to routine hygiene and preventive care. Unlike traditional grooming businesses, Scenthound was founded on the belief that every dog deserves consistent care that supports overall health and well-being.

Our core services focus on the S.C.E.N.T.™ Check (Skin, Coat, Ears, Nails, and Teeth), along with bathing, nail care, ear cleaning, and other essential wellness services that help dogs live healthier, happier lives.

As one of the fastest-growing pet service brands in North America, Scenthound offers an exciting opportunity to join a mission-driven company redefining canine wellness while creating meaningful career growth for exceptional leaders.

Growth Vision

Scenthound is committed to becoming the leading canine wellness provider in the Richmond and Raleigh markets. Our strategic growth plan includes the operations and development of approximately 20 locations over the next five years, creating significant opportunities for leadership advancement, professional development, and long-term career growth.

The Multi-Unit Manager will play a critical role in achieving this vision by helping build high-performing teams, supporting new center openings, developing future leaders, and establishing operational excellence across the organization.

Career Opportunity

As the organization expands, this role is expected to evolve into broader leadership responsibilities, including the opportunity to advance to Director of Operations, overseeing market expansion, new-location operations, and regional growth initiatives.

Position Summary

The Multi-Unit Manager is responsible for leading and growing multiple Scenthound locations across the Richmond, Virginia, and Raleigh, North Carolina markets. This role oversees operational excellence, financial performance, team development, customer experience, and new center growth.

The ideal candidate is an entrepreneurial leader who thrives in a fast-paced environment, enjoys building high-performing teams, and has a passion for developing scalable systems that support sustainable growth.

This position is designed as a leadership operations pathway to a future Director of Operations role, where the individual will help drive market expansion, new center openings, franchise growth initiatives, and strategic development efforts across multiple regions.

Key Responsibilities

Operations Leadership

• Provide leadership and oversight for multiple Scenthound locations.
• Ensure consistent execution of brand standards, operating procedures, and customer experience expectations.
• Monitor key performance indicators (KPIs), including membership growth, retention, revenue, labor, and profitability.
• Conduct regular site visits and operational audits.
• Implement best practices that improve efficiency, service quality, and financial performance.

Team Development

• Recruit, train, coach, and retain high-performing managers and team members.
• Develop succession plans for center leadership positions.
• Foster a culture of accountability, engagement, and continuous improvement.
• Conduct regular performance evaluations and leadership operational meetings.

Financial Management

• Manage center-level P&L performance.
• Develop and execute plans to achieve revenue and profitability goals.
• Monitor labor costs, operating expenses, and inventory management.
• Identify opportunities to increase membership enrollment and client retention.

Customer Experience

• Ensure exceptional customer service and member satisfaction.
• Address escalated customer concerns and implement solutions.
• Build strong relationships within local communities and pet-owner networks.
• Maintain a consistent focus on creating an outstanding experience for both dogs and their owners.

Growth & Development

• Support new center openings and market expansion initiatives.
• Participate in site selection, market analysis, and launch planning.
• Assist with onboarding and integration of new locations.
• Collaborate with ownership and executive leadership on strategic growth initiatives.

Career Path: Director of Operations

High-performing Multi-Unit Managers will have the opportunity to advance into the Director of Operations role.

Future Director of Operations Responsibilities

• Lead regional expansion efforts.
• Identify and evaluate new market opportunities.
• Support franchise operations and growth strategies.
• Oversee multiple district leaders and operational teams.
• Drive new center openings from site selection through launch.
• Partner with executive leadership to develop long-term growth strategies.
• Establish scalable systems and processes that support regional and national expansion.

Qualifications

Required

• 3 years of multi-unit leadership experience.
• Proven success managing multiple locations, districts, or territories.
• Strong financial acumen and P&L management experience.
• Demonstrated ability to recruit, coach, and develop leaders.
• Excellent communication, organizational, and problem-solving skills.
• Ability to travel regularly between Richmond and Raleigh markets.
• Valid driver's license and reliable transportation.

Preferred

• Experience in franchise operations, retail, hospitality, wellness, healthcare, or pet services.
• Experience supporting new location openings.
• Background in business operations or growth initiatives.
• Bachelor's degree in Business, Management, Marketing, or related field.

Key Competencies

• Leadership & Team Building
• Operational Excellence
• Strategic Thinking
• Financial Management
• Talent Development
• Customer Experience
• Project Management
• Business Operations
• Change Management
• Entrepreneurial Mindset

What We Offer

• Competitive salary plus performance-based incentives
• Career Advancement Pathway to Director of Operations
• Leadership development and mentoring
• Opportunity to help build one of the fastest-growing brands in the pet industry
• Meaningful work improving the lives of dogs and their families
• Health, dental, vision, and other benefits (where applicable)
• Paid time off and professional development opportunities

Success Profile & Career Advancement Opportunity

This position is designed for an ambitious leader who wants to grow beyond multi-unit operations and play a significant role in building one of the country's premier canine wellness brands.

Target Outcomes (First 24 Months):

• Successfully led and optimized operations across 4–8 Scenthound locations in the Richmond, VA, and Raleigh, NC markets.
• Consistently achieve or exceed membership growth, retention, revenue, profitability, and customer satisfaction goals.
• Develop a strong bench of Center Managers and Assistant Managers to support continued market expansion.
• Establish scalable operational systems and best practices that can be replicated across future locations.
• Support the successful opening and launch of new centers within assigned markets.
• Build relationships within local communities to increase brand awareness and drive membership growth.
• Demonstrate strategic leadership capabilities in site selection, market analysis, staffing, and expansion planning.

Join Us

If you are a driven leader who enjoys building teams, growing businesses, and making a meaningful impact in the pet industry, we invite you to join us as we expand Scenthound's presence throughout Virginia, North Carolina, and beyond.

Career Path to Director of Operations

High-performing individuals who consistently achieve these objectives will be considered for promotion to Director of Operations, where they will be responsible for leading regional growth initiatives, overseeing market expansion, supporting franchise development, managing multiple district leaders, and helping shape the organization's long-term growth strategy.

This role offers a unique opportunity to transition from operational leadership into executive-level development and expansion leadership while directly contributing to the growth and success of the Scenthound brand.