What are the responsibilities and job description for the Membership Sales Associate position at Scenthound?
MUST BE A DOG LOVER- THEY ARE OUR DAILY CUSTOMERS!!
Benefits
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
This Position Requires
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks
Benefits
- Bonus based on performance.
- Flexible schedule.
- Training & development.
- Direct career growth path to Management positions (Ass. Manager, Manager) and additional options.
- Competitive hourly base pay, plus tips; sales bonuses.
- Medical, dental, and vision insurance benefits.
- Merit-based pay increases.
- Paid Vacation.
- Complimentary service membership.
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
This Position Requires
- Sales experience and confidence (membership sales are highly valued!).
- Customer service experience (retail, restaurant).
- Computer/ Technology proficiency.
- A passion for dogs and dog health & wellness!
- Reliable transportation.
- Willingness to work in a smoke-free environment.
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks
- Drive membership sales through health and wellness education.
- Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales.
- Develop membership leads; Follow up with potential members.
- Answer phone calls, schedule customer appointments, manage customer profiles and records.
- Manage cash drawer – responsible for daily cash handling.
- Manage customer expectations; Resolve customer concerns; Retain memberships.
- Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable.
- Perform other tasks and duties as assigned by the Scenter Manager.
- Confidence in selling services and products.
- Ability to connect with customers (both canine and human!) and provide outstanding customer service.
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services.
- Effective communication with team members and dog parents (in person and on the phone).
- Independently solve problems using Scenthound values and culture as a guide.
- Attention to detail.
- Time-management; Scheduling appointments efficiently.
- Accountability; hold oneself and others to Scenthound standards.
- Opportunities at multiple locations in Palm Beach County and Broward County***
Salary : $14 - $16