What are the responsibilities and job description for the Front Desk Associate position at Scenthound?
HIRING LOCATIONS:
Scenthound Carnes Crossroads
Scenthound James Island
Scenthound Carolina Park
Scenthound Mount Pleasant
Must be able to work between two locations!
Prior experience working front desk for boarding, grooming, or vet office required.
Who We Are
Must love dogs!! Scenthound is not your everyday dog grooming shop - We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, instead of just haircuts! We have a membership-based business model which allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a highly collaborative team that prioritizes safety and positive experiences. Through our North Star and values, we enrich the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we’d love to hear from you!
NORTH STAR
We enrich the connection between people and their dogs.
VALUES
Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.
About the Position
The Front Desk Associate is a key position at Scenthound, focused on providing exceptional and personalized service to every customer. The job is a simple 8-5pm schedule, no nights and minimal weekend hours. This position requires:
- Sales experience and confidence
- Customer service experience (retail or restaurant)
- Computer/ Technology proficiency
- A passion for dogs and dog health & wellness!
- Reliable transportation
- Ability to safely lift up to 50 lbs
- Willingness to work in a smoke-free environment
Who We Are Looking For
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motived team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Drive membership sales through health and wellness education
- Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
- Check dogs in and out (is a hands on process!)
- Manage cash drawer – responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities
- Basic dog handling (no professional experience needed, but dog owners/lovers preferred)
- Confidence in selling services and products
- Ability to connect with customers (both canine and human!) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as a basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Accountability; hold oneself and others to Scenthound standards
Benefits
- Direct career growth path to Management positions (Assistant Manager, Manager) and additional options beyond (for full time employees)
- Competitive hourly base pay, plus sales bonuses
- Merit-based pay increases
- Paid Vacation (for full time)
- Free monthly bath service for your pup!
Work Remotely
- No
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $15 - $18