What are the responsibilities and job description for the Service Scheduler position at ScentAir Technologies LLC?
ScentAir delivers billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored for a diverse range of business environments including restaurants, health care offices, airports, senior living facilities, apartment and multi-unit housing, retail stores, real estate (both commercial and residential), as well as health clubs and spas. The potential applications are truly limitless! We are the pioneers and innovators in the field, and we are proud to be the global leader in Scent Marketing!
Our impressive roster of clients features industry giants such as Disney World, Sea World, IHG, Aria Resort and Casino, MGM Grand, Marriott, Hilton, Dick’s Sporting Goods, Westin Resorts, and Greystar Properties, among many others.
ESSENTIAL DEPARTMENTAL DUTIES AND RESPONSIBILITIES
- Coordinates and ensures timely scheduling of field technicians and sub contractors for client installations, service requests, and regular maintenance of systems at customer locations throughout North America, Canada, and Latin America
- Monitors service ticket status to ensure all service requests are performed in a timely fashion
- Communicates installation schedule to customers, vendors, sales, and production to ensure timely delivery of product to be installed
- Analyzes and reports service performance to management team
- Reports customer feedback from installations for continuous improvement
- Educates customers about the installation and maintenance process
- Advises management about the status of installation and any barriers to on-time installation and on-site service
- Tracks and analyzes installation costs
- Must be a self-starter with the ability to work well with changing priorities
- Computer systems proficiency;
- Microsoft Word, Outlook, Access, PowerPoint, Excel with experience in V look ups
- Familiar with Customer Relationship Management (CRM) software applications
- Excellent troubleshooting and diagnostic skills
- Previous scheduling experience preferred but not required
- Associates Degree required Bachelor’s Degree preferred
Salary : $19