What are the responsibilities and job description for the GSMR Crowd Control position at SCENIC RAILROADS ACQUISITION CORP?
Division/Department: Special Events
Job Title: Crowd Control
Reports To: Business and Safety Manager
Type of Position: Non-Exempt / Hourly
Employee Classification: Seasonal/Temporary
Location: Bryson City
Compensation: $12-15 hourly
Job Summary: Responsible for keeping the crowd in control, peaceful, and flowing efficiently during all points of POLAR EXPRESS train excursions.
Essential Duties and Responsibilities:
- Assist in directing passengers to the correct boarding/waiting area.
- Must scan and watch the crowd constantly for anyone that may need assistance.
- Answer questions and provide customer service as needed.
- Constantly keep watch and do not get distracted.
- Assist in keeping the train track clear of people.
- Once train deboards, make sure crowd exits the train area swiftly.
- Other duties as assigned by the Business and Safety Manager.
- Assistance with seating when requested.
Work Environment:
- Must be able to work a flexible schedule with night, weekend and holiday hours.
- Must be able stand for extended periods of time.
Education, Skill and Work Experience Requirements:
- Must have great communication skills with the ability to provide excellent customer service.
- Must be comfortable with public speaking in an assertive but friendly manner.
- Must have the ability to deal with difficult people and situations with grace and professionalism when called upon to do so. Must be able to work in a team orientated environment.
Salary : $12 - $15