Registration Professional - Cashton

Summary

The individual will greet, register, direct and schedule patients and visitors, as well as collect financial and demographic information and process patient payments.

Duties & Responsibilities

• Greet and register patients in a prompt and courteous manner
• Create new health record for patients who have not previously been treated at the Health Center
• Assist patients in completing necessary registration forms and maintain forms in an appropriate manner
• Register and update patient demographics in an accurate and timely manner
• Determine eligibility of patients by verifying insurances using electronic tools and document proof of eligibility in the patient registration system
• Provide patients with account information and financial responsibilities at the time of check in.
• Coordinate with accounts receivable team for follow-up on outstanding patient account balances and billing concerns.
• Work with accounts receivable team on other patient and insurance account concerns.
• Obtain any third-party billing information
• Assist patients with any ambulatory difficulties
• Make patient appointments or accept cancelations using the scheduling system; notify staff of the cancelation or same day appointment
• Answer telephone: screen calls, take messages and provider information
• Accept and record patient payments, while providing necessary receipts
• Respond to routine requests for information from patients and visitors
• Maintain work area and lobby in a neat, orderly manner
• Responsible for retrieving, sorting, delivering mail and interoffice paperwork
• Compile deposits and share documents as appropriate
• Gather information for answering service after hours
• Individual will participate in and maintain CPR certification, as provided by the Health Center
• Promote the mission, vision and values of the organization in all interaction
• Other duties as assigned

Qualifications

The individual must respect the confidentiality of patient information while performing job duties and to establish and maintain effective working relationships with patients, employees and the public.  The individual must be highly organized and have strong initiative and problem solving skills, in addition to having a basic knowledge of accounting and customer service functions of an office. 

Education and/or Experience

The individual must have earned a high school diploma or equivalent.  An Associate’s degree in the field of Medical Secretary/Medical Administrative Specialist is preferred, but not required.

Communication Skills

The individual must possess the ability to read and interpret documents such as operating instructions, and procedure manuals; write routine correspondence; speak effectively before groups of customers or employees of the organization.  Bilingual skills (Spanish/English) are helpful, but not required.  Communicate with patients, families, communities, other health professionals and co-workers in a responsive and responsible manner to support a team approach to the maintenance of health and the treatment of disease.  Engage others, appropriate to the specific care situation, in shared patient-centered problem solving.