Loan Servicing Spec I

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy.

As a Loan Servicing Specialist I in our Melbourne Headquarters Loan Servicing Department, you will be responsible for the basic administration and management of loans after origination. You will perform various administrative and member service tasks while handling routine inquiries.  Loan Servicing Specialists act as a representative of Space Coast Credit Union and provide exceptional service to all members.

Why Join SCCU?

• Member-Focused Mission: Be part of a not-for-profit organization that reinvests in its members.
• Hybrid and Flexible Schedule Options: This position is Hybrid with 2 days per week required in office; 3 days work from home.  
• Career Growth: We prioritize internal promotions and offer on-the-job training.

Loan Servicing Specialist I Key Responsibilities

• Corrects loans as needed by adjusting rate, term, and payment posting errors in order to create an accurate member loan history.  
• Answer incoming phone calls within a queue and make outbound phone calls.  
• Respond promptly and professionally to member inquiries regarding loan accounts and other related matters. Resolve basic issues or escalate complex cases as needed.
• Work with members to obtain any missing or updated loan documentation.
• Collaborate with internal teams to ensure accuracy and completeness of loan records.
• Review loan documents and data entry with precision and attention to detail.
• Perform quality control and file maintenance reviews on loans.

Loan Servicing Specialist I Requirements

• 1-3 years prior experience in a financial institution or equivalent is required. Loan Servicing experience or equivalent is preferred.  

• High school diploma or equivalent experience required.

Loan Servicing Specialist I Compensation

• Starting Salary: $19.68 - $20.85/hour or $40,940 - $43,371/year.
• Bonus Opportunity: Eligible for a 3% ONE SCCU Annual Bonus
  

SCCU Benefits

• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20 days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

Work Schedule

• Monday – Friday: 8:00 a.m. - 5:00 p.m.
• Rotating Saturdays: 9:00 a.m. – 3:00 p.m

About SCCU

Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market.

As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve.

At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.

I UNDERSTAND this application a legal document for purposes of your employment.  Upon acceptance of an offer with SCCU, I UNDERSTAND that I will be required to complete background, employment verifications, and drug screening.  I UNDERSTAND further that any misstatements or omissions in this application and pre-employment process can be considered falsification and will result in a decision not to hire me, or to discharge me if discovered after I am hired. I UNDERSTAND that the information requested regarding date of birth, race and sex is for the sole purpose of gathering the above information accurately, and will not be used to discriminate against me in violation of any law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hired.

SCCU is a drug-free workplace. I understand that as a condition of my employment, I will be required to submit to any testing for the presence of drugs, and to submit to any procedure to assess my qualifications for employment.  If hired, I ALSO AGREE that if I am hired, my employment is for no definite time and may be terminated at any time without prior notice.

Salary : $40,940 - $43,371