What are the responsibilities and job description for the IT Technical Writer II position at SCCU Simple?
At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy.
As a IT Technical Writer you will be responsible for creating and maintaining technical documentation, manuals, user guides, and other materials for our IT products and services. They will work closely with our product managers, engineers, developers, technicians, and subject matter experts to ensure that the documentation accurately reflects the product features and functionality in our environment.
Why Join SCCU?
- Member-Focused Mission: Be part of a not-for-profit organization that reinvests in its members.
- Flexible Schedule Options: This position is Hybrid with 2 days per week required in office.
- Career Growth: We prioritize internal promotions and offer on-the-job training.
IT Technical Writer II Key Responsibilities
- Create and maintain technical documentation for our IT products and services, including standard operating procedures (SOP), technical inventory of our IT landscape, user guides, manuals, online help, and knowledge articles.
- Collaborate with IT managers, engineers, developers, and subject matter experts to understand product features and functionality and translate technical information into clear and concise documentation.
- Ensure that all documentation adheres to style and formatting guidelines and is up-to-date with the latest product releases and updates.
- Disseminate technical information in easy-to-understand language for a non-technical audience.
- Write documentation for internal teams such as developers, network engineers, and IT technicians.
- Continuously improve documentation processes and tools to enhance the quality and efficiency of documentation production.
- Create diagrams, charts, and other visual aids to assist readers in understanding a product or process.
IT Technical Writer II Requirements
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Bachelor's Degree in appropriate field of study or equivalent work experience required.
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3-5 years of technical writing experience required. Technical Writer for an IT organization preferred.
IT Technical Writer II Compensation
$74,040 - $78,421
This position is a Contract-to-Hire (6 months).
SCCU Benefits
- Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
- Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
- Education Support: Tuition reimbursement after one year of service.
- Generous Time Off: 20 days of PTO, birthday PTO, and 11 federal holidays.
- Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!
IT Technical Writer II Schedule
Standard hours are M – F 8:00 AM – 5:00 PM.
About SCCU
Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market.
As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve.
At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.
I UNDERSTAND this application a legal document for purposes of your employment. Upon acceptance of an offer with SCCU, I UNDERSTAND that I will be required to complete background, employment verifications, and drug screening. I UNDERSTAND further that any misstatements or omissions in this application and pre-employment process can be considered falsification and will result in a decision not to hire me, or to discharge me if discovered after I am hired. I UNDERSTAND that the information requested regarding date of birth, race and sex is for the sole purpose of gathering the above information accurately, and will not be used to discriminate against me in violation of any law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hired.
SCCU is a drug-free workplace. I understand that as a condition of my employment, I will be required to submit to any testing for the presence of drugs, and to submit to any procedure to assess my qualifications for employment. If hired, I ALSO AGREE that if I am hired, my employment is for no definite time and may be terminated at any time without prior notice.