What are the responsibilities and job description for the Technical Writer position at System One?
Location: Melbourne, FL
As a IT Technical Writer you will be responsible for creating and maintaining technical documentation, manuals, user guides, and other materials for our IT products and services. They will work closely with our product managers, engineers, developers, technicians, and subject matter experts to ensure that the documentation accurately reflects the product features and functionality in our environment.
IT Technical Writer II Key Responsibilities
- Create and maintain technical documentation for our IT products and services, including standard operating procedures (SOP), technical inventory of our IT landscape, user guides, manuals, online help, and knowledge articles.
- Collaborate with IT managers, engineers, developers, and subject matter experts to understand product features and functionality and translate technical information into clear and concise documentation.
- Ensure that all documentation adheres to style and formatting guidelines and is up-to-date with the latest product releases and updates.
- Disseminate technical information in easy-to-understand language for a non-technical audience.
- Write documentation for internal teams such as developers, network engineers, and IT technicians.
- Continuously improve documentation processes and tools to enhance the quality and efficiency of documentation production.
- Create diagrams, charts, and other visual aids to assist readers in understanding a product or process.
IT Technical Writer II Requirements
-
Bachelor's Degree in appropriate field of study or equivalent work experience required.
-
3-5 years of technical writing experience required. Technical Writer for an IT organization preferred.
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M1
#LI-MA2
Ref: #431-IT Tampa