What are the responsibilities and job description for the Guest Service Representative position at Scarlett Hotel Group?
Job description:
The Aloft Indianapolis Downtown is a Marriott property, and we are looking for an energetic, detailed oriented and friendly individual to be part of our front Office team as a guest service representative at Indy's newest and trendiest hotel destination; boasting 128 guestrooms, a full-service bar and a small plate dining concept.
Aloft is a hip Marriott lifestyle brand focused on style, personality and a lively hotel social scene to cater to the next gen traveler.
As a Guest Service Representative, you would be responsible for the following tasks:
- Sincerity in the welcoming our guests
- Eye contact, smile, tone and inflection in your voice with our guests
- Anticipate guests’ needs and exceed guest their expectations
- Accurate, quick and efficient check in by following and completing all the key points on your check in script
- Answer incoming calls and field guest questions
- Know your local area attractions end directions
- Promote teamwork and an enjoyable work environment
- Clear communication between shifts and with fellow team members is a necessity for our fellow team members to be set up for success.
- Ensure the safety and security of our guest and team members at all times and report unsafe conditions and suspicious activity to hotel leadership.
- Ensure security and confidentiality of all guest and hotel information and
- Adhere to the work rules set forth in the team member handbook.
- Perform other duties as assigned.
Benefits
Scarlett Hotel Group is a growing hospitality leadership company that manages a diverse portfolio of hotels that include Hilton, Hyatt and Marriott brands. In SHG, we work through a culture of delivering amazing service, excellent associate environments, sales and profit in every property we lead. We are a people first company whose commitment to our associate’s well-being goes beyond the work place. We strive to provide a comprehensive benefits package to support your immediate needs and long-term goals
- Medical insurance
- Vision Insurance
- Dental insurance
- 401(k) with matching contribution
- Vacation time based on years of service
- Hotel room discounts
- Internal development and growth opportunities
SHG is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees.