What are the responsibilities and job description for the Help Desk Support Technician position at Scalian?
At Scalian, we are a leading multinational engineering consulting firm with 6,000 specialists and over 35 years of experience. We are specialized in Digital Systems (IT & Software and Systems Engineering) and Industrial Performance (Quality Assurance, Supply Chain, and Project Management).
Our expertise serves various technological sectors such as the aerospace, defense, rail, and energy industries while providing distinctive support to their development and operations.
What will your role be?
We are seeking a Help Desk Technician to resolve L1-L2 tickets within a Microsoft Windows environment. This will include providing remote support, as well as documentation, and escalation when appropriate.
Qualifications
- Service Now experience is Required
- Experience with account creation and management
- Laptop support experience, including setup, imaging, troubleshooting, and replacement
- Must be comfortable working onsite 5 days per week