Training Manager - Operation Support

Our associates celebrate lives. We celebrate our associates. This role designs and conducts Corporate’s Cemetery Operations Support Department employee training programs, both in person and virtually. Monitoring and reporting the effectiveness of employee training during the orientation period and for career development is expected. Ability to communicate with a variety of stakeholders, initiate employee training best practices and travel is required. JOB RESPONSIBILITIES Determines training objectives and communicates goals Develops training documentation, presentations and support materials Manages time effectively Delivers training on all related subjects for the process, application or system Provides clear directions for learning activities and exercises Explains the purpose of the course content and its components Uses learning aids effectively Presents a road map of the course or unit Makes transitions Summarizes key learning points Explains or seeks the benefits of using the course and its components Demonstrates content knowledge Uses process skills (check for understanding and make procedural suggestions) Holds audience attention Uses appropriate non-verbal and verbal communication Listens and responds to learners with empathy Encourages learner involvement Manages training schedules and calendars Works with Managers to make all necessary training preparations, including securing rooms, technology (i.e. computer access), scheduling, meals, etc. Coordinates printing and shipping of training materials to field locations for on-site training classes Supports requests for training Administers tests to determine effectiveness of training Completes reports to document employee training, dates, place of training, topics covered and any follow-up items required and completed Conducts refresher training Continuous improvement to training content May lead and direct the work of others including creating and managing schedules for trainers This is not intended to be an all-inclusive list of the essential functions or duties related to this job MINIMUM Requirements Education Bachelor’s degree in a related field Certification/License Valid state driver’s license in good standing Experience Five (5) years of experience in training development and training delivery Interment Verification Policy and Procedure experience a plus Cemetery industry knowledge is not mandatory, but preferred Advanced working experience in Microsoft Office and business applications Supervisory experience preferred Knowledge, Skills and Abilities Ability to quickly learn and understand business practices and procedures Ability to work independently and reach goals Ability to handle multiple deadlines and projects A wide degree of creativity and latitude is expected Ability to travel as needed Work CONDITIONS Work Environment Work indoors during all seasons and weather conditions Local and/or multiple location traveling required Comply with Corporate dress code policy Work Postures Sitting continuously for many hours per day, up to 6 hours per day Climbing stairs to access buildings frequently Physical Demands Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Lifting of boxes, laptops, etc. up to 10 pounds Work Hours Working beyond “standard” hours as the need arises Travel 30% Postal Code: 77019 Category (Portal Searching): Human Resources Job Location: US-TX - Houston Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.