Turnover Specialist III - Residential Cleaning

Job Title: Turnover Specialist III

Reports To: Property Manager

Department: D14 - Leasing

FLSA Status: Non-Exempt (Hourly w\Overtime]

Position Summary: In conjunction with the Leasing and Maintenance Departments, the Turnover Specialist’s primary responsibility is to take great care and pride in ensuring the public and common areas of the apartment communities are well-maintained, kept neat and tidy and cleaned regularly. As employees progress through levels I, II & III, they assume increasing independence, technical competency, and leadership responsibility in managing construction sites, mentoring team members, and representing SC Swiderski’s standards of quality and integrity. The Turnover Specialist also ensures the apartments are deep cleaned, painted and ready for showings to prospective tenants.

Job Duties & Responsibilities:

• A level III Turnover Specialist has reached, in additional skills and experience, a level of mastery that allows them to function as a company resource in the area of unit turnovers. They have become a cornerstone of the team in their areas of responsibility.
• Operates independently in fulfilling the essential functions of the Level I, II, and III Turnover Specialist positions.
• Trains and allows new hires to shadow them, as part of the onboarding process.
• Acts as a resource for the Turnover Specialist team across the organization, answering questions, providing guidance, and leveraging their expertise and experience to help improve productivity and performance.
• Utilizes additional skills and experience to augment and support the Turnover Specialist Team. (HVAC, Maintenance, Painting, Property Management, Etc.)
• Assist tenants and their guests in a courteous and efficient manner and play a vital role in ensuring overall tenant satisfaction and retention.
• Communicates in a courteous and professional manner with co-workers, management, tenants, vendors, and all outside contacts; works with team members to accomplish tasks including helping others in fulfilling service requests for tenants.
• Working with Level I & II Turnover Specialists, complete service requests that pertain to housekeeping needs for tenants moving-in or out, tidying up the model apartments and cleanliness of public areas.
• Work with Property Managers to organize, prioritize and complete mid-month and end-of-month inspections, paperwork, and turnovers.
• Adheres to established policies related to the Fair Housing Act and tenant confidentiality.
• Operate largely independently in fulfilling the essential functions of the Level I and Level II Turnover Specialist position.
• Demonstrate an eye for detail when performing cleaning and painting tasks that include mopping, sweeping, waxing, wiping, washing, dusting, and vacuuming.
• Accompany tenants on Final Inspection at time of move-out.
• Complete service requests that pertain to housekeeping needs for tenants moving-in or out, tidying up the model apartments and cleanliness of public areas.
• Proactively perform pre-inspections for move-outs in a timely manner noting damage or area(s) that need to be addressed once tenant moves out.
• Maintain cleanliness of the public areas – hallways, stairwells, public laundry, lobby, public restrooms, community room, fitness center, storage rooms, cleaning and maintenance closets and leasing office.
• Maintains cleanliness of the building’s exterior by taking trash to waste bins, picking up litter, shoveling and ensuring walkways and entrances are free of debris and pulling/spraying weeds.
• Work with Maintenance Technicians to perform annual inspections and other tasks as needed.
• Assist Property Manager with showings, leasing office coverage and collecting laundry coins. In addition, participating in hosting tenant appreciation events and other duties and events as needed.

Qualifications:

Education & Experience

• >= 7 years, combined in residential or commercial cleaning, and additional skills and experience in related Property Management disciplines such as (HVAC, Maintenance, Painting, Property Management, ETC.)
• High school diploma or GED,
• Valid driver’s license and clean driving record,
• Prior professional cleaning experience,
• Excellent communication and time management skills.

Physical Experience

• Must be able to sit and stand for long periods of time,
• Must be able to lift up to 50lbs.

Work Schedule:

This position requires the ability to work up to 45 hours per week typically during normal business hours Monday – Friday 8:00 AM – 5:00 PM, with occasional hours outside of that range as business necessitates. Incumbent must have good time-management skills, be self-motivated, trustworthy and have the ability to communicate with people on all levels.

Work Environment: The majority of this position will be in apartment units and common areas along with travel between sites. This position has frequent interaction with our Maintenance, Leasing and Groundskeeping Departments along with our tenant base.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

S.C. Swiderski (SCS), founded in Mosinee, Wisconsin in 1992 is a fully integrated real estate development company. SCS supports the development, design, construction, management, and maintenance of its portfolio. SCS values quality, trust, integrity, community, and innovation in its people and processes. SCS is committed to continuous growth and enhancing the housing industry by concentrating on providing solutions to housing needs.