Senior Accounts Receivable Specialist

Job Description: Senior Accounts Receivable Specialist

Overview

This Senior Accounts Receivable Specialist role is responsible for managing the accounts receivable

lifecycle, timely collections, and positive customer relationships. The Senior AR Specialist will analyze

aging reports, resolve disputes, and collaborate with internal teams to improve cash flow. As the key

liaison between customers and branch operations, this individual plays a critical role in balancing risk

while supporting the company’s financial goals.

Key Responsibilities

Collections Management

• Manage multiple regions' portfolio and provide support for accounts as needed.
• Perform daily collection activities, including phone calls, emails, and follow-up on current and
• past-due invoices.
• Develop and execute collection strategies to reduce delinquency and minimize bad debt
• exposure.
• Prioritize high-dollar, high-risk, and aging accounts to maximize cash collections.
• Negotiate payment arrangements, settlements, and repayment plans when appropriate.
• Identify accounts requiring escalation, legal action, lien filings, or management review.
• Continue collection e?orts on undisputed balances while disputes are under review.
  
  

Dispute Resolution

• Take ownership of customer disputes from identification through final resolution.
• Partners with Billing, Sales Representatives, Branch Managers, and Operations teams to
• investigate and resolve issues.
• Ensure all disputes are properly documented, tracked, and followed through to closure.
• Communicate regularly with customers regarding dispute status and resolution timelines.
  
  

Account Reconciliation & Maintenance

• Reconcile accounts using AR aging reports, unapplied cash reports, and payment histories.
• Review and resolve unapplied cash, short payments, deductions, and payment discrepancies.
• Maintain accurate customer account records and open balance information.
• Ensure account statuses, payment commitments, disputes, and follow-up activities remain
• current.
  
  

Documentation & System Management

• Maintain detailed collection notes and account activity in NexGen, Collect IT, and other
• company systems.
• Document all customer communications, collection e?orts, payment commitments, and
• dispute activity.
• Ensure account records are complete and accurate.
  
  

Customer & Internal Communication

• Serve as the primary point of contact for customer accounts receivable inquiries.
• Collaborate with Billing, Cash Receipts, Sales, Project Managers, Contract Administrators, and
• Branch Managers to resolve account issues.
• Review lien waiver requests for accuracy and obtain necessary approvals before release.
• Provide regular updates to management regarding high-risk accounts, collection e?orts, and
• recommended action plans.
  
  

Reporting & Analysis

• Prepare and analyze AR aging reports and collection performance metrics.
• Identify collection trends, payment risks, and opportunities for process improvements.
• Support internal and external audits through timely documentation and reconciliations.
  
  

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred.
• Equivalent work experience may be considered in lieu of a degree.
• Minimum 5 years of Accounts Receivable and Collections experience.
• Construction, equipment rental, industrial services, or related industry experience strongly
• preferred.
• Experience managing high-volume portfolios and resolving complex customer disputes.
• Strong knowledge of accounts receivable, collections, credit risk, and dispute management.
• Proficiency with ERP systems and Microsoft Excel.
• Excellent negotiation, problem-solving, and conflict-resolution skills.
• Strong analytical and organizational abilities with attention to detail.
• Excellent written and verbal communication skills.
  
  

Salary $80,000-$85,000