Referral Coordinator Supervisor

Referral Coordinator Supervisor - Stony Brook CPMP Ambulatory

Location Commack, NY

Schedule Full Time

Days/Hours Monday - Friday; 800 AM - 400 PM

Pay $80,000

Our compensation philosophy aims to provide marketable compensation programs and to compensate employees based on relevant experience and education. Individual compensation discussions begin during the hiring process and may occur during job review and promotional opportunities. Salaries vary depending on experience, education and current market for the position. Human Resources determines the external and internal equitable salary for each employee.

The above salary range (or hiring range) represents Stony Brook CPMP’s good faith and reasonable estimate of the range of possible compensation at the time of posting

SUMMARY

The Referral Coordinator Supervisor will work directly with the Assistant Director of Ambulatory Operations and the Senior Director of Ambulatory operations to ensure alignment with the strategic patient access goals of the health system. Ensuring timely, accurate, and patient-centered processing of referrals across all specialties and providers, this position will serve as a liaison between referring providers, specialists, patients, and support staff. The Supervisor, Referral Coordinator will work to enhance and streamline access to care and reduce service delivery delays.

As the structure and scope of ambulatory operations at Stony Brook Medicine continues to evolve, it is anticipated that scope and assignments of this position may change accordingly.

Job Duties & Essential Functions

• Supervise and support a team of referral coordinators, including workload management, training, mentoring and performance feedback while maintaining their own active referral caseload.
• Serve as the primary point of escalation for complex or high-priority referral issues.
• Monitor daily referral queues, ensuring referrals are processed within established timeframes and quality standards.
• Collaborate with practice managers, providers, ambulatory operations leadership, and clinical teams to identify workflow inefficiencies and implement process improvements.
• Verify referral requirements based on insurance plans, provider preferences, and organizational policies.
• Coordinate incoming and outgoing referrals, ensuring all necessary clinical documentation is obtained and transmitted accurately.
• Communicate effectively with patients regarding referral status, appointment scheduling, insurance authorization.
• Track referral completion and follow-up to ensure continuity of care and documentation in the electronic health record (EHR).
• Audit referral data for accuracy, timeliness, and compliance with HIPAA and organizational policies.
• Generate and analyze referral reports to identify trends, bottlenecks, and opportunities for improvement.
• Ensure compliance with payer requirements for pre-authorizations and network referrals.
• Maintain strong working relationships with physicians, office staff, and external specialty offices.
• Participate in interdepartmental meetings to enhance communication between referral sources.
• Lead departmental meetings with the aspect of acting as a resource for administrative staff on referral procedures and standards.
  
  
  

Required Education & Qualifications

• Associate degree in healthcare administration or related field. In lieu of degree 2 years of experience in medical office operations or referral coordination.
• Three (3) years of healthcare operations experience.
• Must be able to show highly developed organizational, problem-solving, interpersonal, and oral and written communication skills. Strong Word, Excel and Power point skills.
• Demonstrated commitment to patient confidentiality and quality service delivery.
  
  
  

Preferred Qualifications

• Bachelor’s degree in healthcare administration or related field.
• One year in a lead or senior coordinator role.
• Demonstrable experience with prior authorization requirements and referral processes.
• Prior use of Cerner electronic medical record and experience with Cerner Practice Management module a plus.
• Demonstrated skill in establishing and maintaining effective working relationships with physicians, executive management and staff.
  
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with patients, staff and medical providers. The employee must be able to exchange accurate information in these situations. This position is largely sedentary and requires the employee to remain stationary for a majority of the day. Any additional physical demands will be outlined and provided by management.

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of CPMP.

StaffCo is a Professional Employer Organization, commonly referred to as a PEO, duly organized and registered under the New York Professional Employer Organization law. StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Clinical Practice Management Plan employees and responsible for all aspects of employment, including hirings, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining. StaffCo is fully responsible for providing all payroll and human resources services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits.  SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations. 

Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes.  Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY.  The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board.

CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.

CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status. Improper interference with the ability of CPMP’s employees to perform their job duties may result in discipline up to and including discharge.