Technical Support Engineer (Dublin, CA)

Technical Support Engineer (Dublin, CA)

**Candidates must be legally authorized to work in the United States on a full-time basis without the need for employer sponsorship now or in the future.

About SavvyMoney

SavvyMoney is a leading San Francisco East Bay fintech company. We provide integrated credit score and personal finance solutions to over 1,600 bank and credit union partners nationally. The SavvyMoney solutions integrate with more than 43 digital banking platforms.

Recognized by the San Francisco Business Times and the Silicon Valley Journal as one of the "Top 20 Places to Work in the San Francisco Bay Area" for the last 3 years, and also listed as an Inc.5000 Fastest Growing Company for the last 3 years. We pride ourselves on a culture of collaboration, innovation, and mutual respect. We're a team that supports each other's growth, celebrates successes, and genuinely enjoys the work we do.

Our corporate office is located in Dublin, CA, and we offer a hybrid work environment, allowing for a balance of weekly in-office collaboration and remote work flexibility

Technical Support Engineer position overview:

Responsibilities

• Serve as a technical point of contact for partners during incident escalations, providing clear communication and timely resolution throughout the support lifecycle.
• Triage, diagnose, and resolve production issues end-to-end, coordinating across Engineering, Product, and Customer Success teams to drive effective outcomes.
• Monitor and maintain existing integrations proactively, identifying and resolving technical issues before they impact partners or end users.
• Rapidly diagnose and mitigate partner-impacting incidents by analyzing logs, data, and integration behaviors across lending and deposit workflows.
• Analyze support trends and recurring issues to identify opportunities for process improvements, automation, and enhanced system reliability.

Qualifications

• Bachelor's degree in Computer Science or a related technical discipline, or equivalent practical experience.
• 3–6 years of experience in technical support, application support, or production support engineering.
• Strong domain knowledge with lending and deposit banking workflows - including loans, credit lines, savings, and checking accounts.
• Hands-on experience with REST APIs, JSON and web services for troubleshooting
• Proficiency in SQL, NoSQL databases for data related investigations
• Experience with log analysis and monitoring tools for incident diagnostics.
• Strong analytical, problem-solving, communication, and technical documentation skills.

Base salary

The annual base salary for this position is $90,000 to $110,000 based on experience.

Additionally we provide

• Annual Bonus potential
• Equity compensation package
• Flexible Time Off Policy (Take time as you need it)
• 401(k) with Employer contribution
• Medical, Dental, Vision – 100% premium paid for employee
• Opportunity for career growth and challenge
• Beautiful California East Bay offices in Dublin, CA

SavvyMoney’s EEO Statement

SavvyMoney relies on cultural and thought diversity to deliver on our goal of financial freedom for all, serving our client's needs and ensuring nondiscrimination in all programs and activities. We continuously seek talented, qualified employees in our operations regardless of race, color, sex/gender, including gender identity and expression, sexual orientation, pregnancy, national origin, religion, disability, age, marital status, citizen status, protected veteran status, or any other protected classification under country or local law. SavvyMoney is proud to be an Equal Employment Opportunity/ Affirmative Action Employer.