Technical Support/Testing Engineer

Job description

Technical Support/Testing Engineer

Location: Alameda, California, U.S.A.

About the Company

Powerside is a global leader in sustainable and innovative power quality solutions, addressing the increasing challenges posed by renewable energy, EV charging stations, and variable frequency drives on power grids. With over 75 years of experience, our diverse portfolio includes power analyzers, harmonic filters, and grid-edge technologies that help businesses optimize energy efficiency and mitigate power issues. Headquartered in Alameda, CA. and Montreal, Canada, we serve over 27,000 clients in 50 countries, spanning various sectors such as energy production, utilities, industrial/commercial, data centers, semiconductors, and healthcare.

The Company’s focus is on Power Intelligence. Power Intelligence is a significant step above the traditional world of Power Quality. Companies today need to anticipate problems before they affect their power equipment and manufacturing processes. Having accurate data that pinpoints power issues in real-time avoids costly downtime, increased energy, and operating costs. Analyzing data and correcting power quality issues before the problems occur are key. This is what Powerside Power Intelligence™ solutions are all about. 

The Role: Technical Support/Test Engineer, Alameda, California

We’re looking for a ‘customer-focus’ Technical Support/Test Engineer as we expand our support team. Do you have a sharp mind for analyzing power quality and energy data, solving electrical power installation, design problems and thinking outside the box? The role involves providing technical support to customers by troubleshooting and resolving issues related to power quality equipment and systems. Responsibilities include testing and validating product performance, offering detailed guidance to address technical inquiries, and implementing solutions. Additional tasks involve collaborating with engineering teams for product improvement and ensuring customer satisfaction through accurate and efficient problem-solving. You will become intimately knowledgeable with our products and use your expertise to educate our customers to understand and solve their power quality problems. 

Responsibilities:

· Provide technical troubleshooting and problem-solving skills to handle diverse power quality equipment and systems.

· Troubleshoot and diagnose customer technical issues over the phone and respond to emails in an accurate and timely manner.

· Analyze power quality and energy measurements to provide our partners and customers with solutions and recommendations.

· Provide prompt and accurate feedback to customers.

• Maintain and update customer cases in Salesforce CRM ticketing system (Log, Open and Close tickets to resolution) based on KPIs.

• Perform hardware and software testing to duplicate customer issues.

• Work closely with our engineers to investigate and resolve customer issues.

• Identify and communicate customer's needs and sales opportunities to help future growth.

• Assist with the composition and implementation of technical documentation and training.

• Perform other customer related duties as needed.

• Travel required for customer onsite testing.

Qualifications:

• Bachelor’s degree in Electrical Engineering, or a related field.

• Knowledge of engineering principles, including power quality, renewable energy systems, and electrical systems.

• Understanding of electrical power distribution systems, applications, and design.

• Prior experience in power quality, electrical systems, or related technical support roles is an asset.

• Familiarity with testing tools and software relevant to power systems (e.g., oscilloscopes, power analyzers) is a plus.

• Basic knowledge of networking protocols.

• Excellent written, oral and presentation skills.