Customer Service Representative

Savino Del Bene is a Global Freight Forwarding Company headquartered in Florence, Italy. With more than 295 offices and 5,500 employees globally, Savino Del Bene is one of the leading logistics company that offers import, export, customs brokerage services and warehousing third party solutions servicing several Vertical Markets

We are currently seeking 4 Customer Service Representatives to assist and support the continuous growth of Savino Del Bene USA, Inc.

Savino Del Bene USA offers outstanding logistics services to its clientele by offering customized pick & pack services that require high quality standards and flexibility. The goal is to build long lasting partnerships with SDB clients to guarantee business continuity and growth throughout the years, maintaining a steady and safe working environment for its employees.

ROLE AND RESPONSIBILITIES OF THE CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative, you are required to meet the company’s needs in the below areas of growth. Your role is to be the trait-d-union between the client and our warehouse staff.

Customer Focus

The final goal of the Customer Service Representative is to run smooth and successful daily operations to reach maximum clients’ satisfaction following and meeting the agreed KPI.

Tasks

• Execute daily tasks to receive, pick & ship merchandise timely through the Warehouse Management System;
• Execute EDI orders by routing PO;
• Manage returns on time;
• Maintain Inventory Integrity;
• Foresee and resolve any issues that could arise during the shipping process;
• Respond to any customer requests in a timely fashion via email or phone;
• Make sure that bills are accurate and done in a timely fashion;
• Perform weekly calls with clients and attend meetings;
• Cross-training activities with members of your teams;
• Meet client’s KPI;

Processes

• Understand client structure and needs of different channels, such as B2B and B2C;
• Create solid SOP by client;
• Maintain clear communications with the warehouse personnel;
• Keep track of warehouse OT for special projects such as ticketing, inspections etc.;
• Identify opportunities for billing and share them with your direct supervisors;

Innovative Culture

• Identify new operational processes to reduce labor-intensive tasks and communicate these ideas to your direct supervisor;
• Promote innovative thinking;

Leading for Alignment

Create clarity and alignment through the team members with frequent consistent and systemic communication and involvement of staff, so that everyone is on the same page.

Attend weekly meetings with the Operations Manager and Office Supervisors focusing on:

• Weekly tasks;
• Special Projects;
• Operational issues;

Collaborate with the other team members in order to help manage daily tasks promoting a culture of reciprocal help and support through cross training.

Leading the culture

Promote innovative thinking.

Managing team pitfalls

You are responsible to step in and manage any pitfall by alerting your direct supervisors in a timely fashion, so that management can make a balanced decision on the best strategy to pursue.

Learning from each other

As team member, you are required to interact with your co-workers, no matter the level, with respect, using appropriate language and tone of voice in order to value each other’s differences, priorities and styles. Differences are an advantage to seek feedback and continually help each other being successful.

**Applicants must have 2 years of experience within 3PL industry**