Sr. IT Business Systems Analyst (Remote, USA)

Job Title: Sr. IT Business Systems Analyst

(Remote, USA)
 

Pay Range: $101,272– $151,907

Savers Benefits

Geographic & job eligibility rules may apply 

Healthcare Plans  

• Comprehensive coverage (medical/dental/vision) at a reasonable cost 
• Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)  

Paid Time Off

• Sick Pay

• Vacation Pay - Approximately 2 weeks

• 6 paid holidays plus 1 to 2 additional floating holidays

 Team member discounts 

• Up to 50% off store merchandise  

Flexible spending accounts  

• Use pre-tax dollars for eligible health and day care expenses  

Employee Assistance Program (EAP)  

• A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance 

Retirement Plan

• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.

Life insurance

• Company provided peace of mind and the option to purchase a supplemental plan 

 Additional Benefits 

• Annual Bonus
• Performance Merit Increases  
• Disability Insurance  
• Parental Leave    

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300 stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

What you can expect:

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

What you’ll be working on:

The Senior Business Systems Analyst (Sr. BSA) serves as a key contributor to the Enterprise Project Management Office, with responsibilities that often span enterprise-wide initiatives. This role is accountable for analyzing, improving, and supporting complex business processes and systems by working across departments including store operations, engineering, IT, and business teams.

The Sr. BSA identifies and addresses operational, financial, and technological risks, while also seeking opportunities to improve efficiency.  The Sr. BSA acts as both a strategic partner and hands-on analyst, aligning business objectives with technology solutions while identifying areas for process improvement and ensuring business and technical requirements are effectively translated and executed.

Essential Job Functions:

• Manage multiple initiatives or complex projects with multiple workstreams; collaborating with stakeholders and project delivery teams to define, document, and refine business and system requirements.
• Serve as a liaison between business and technical teams to ensure solution alignment.
• Lead requirements workshops, process mapping sessions, and cross-functional discussions to gather and validate project needs; ensuring documentation is complete, consistent and well understood.
• Create specifications, translating business requirements into requirement specifications for developers and IT leveraging system designs, data models, and workflow diagrams.
• Perform gap analyses and impact assessments to evaluate current state vs. future desired state

o         Write user stories, lead sprint planning, and participate in Agile/Scrum ceremonies.

o         Act as a Subject Matter Expert (SME) on system features and workflows throughout the development lifecycle.

• Perform as a SME on system features during troubleshooting or requirements workshops.
• Support change management and DevOps activities, including communication, training, and stakeholder engagement.
• Identify training and operational procedures within a business to increase efficiency and productivity.
• Discover impactful insights using a variety of data analysis and organization tools.
• Ensure related business and IT systems as well as partner platforms accurately represent requirements.
• Provide leadership, support and mentorship to other Business Systems Analysts.
• Develop, review, and modify analysis templates, tools, and processes.
• Continually seek to improve process, technology, communications and documentation.

What you have:

Required Knowledge, Skills, and Abilities

• Analytical and critical thinking skills: ability to analyze and interpret complex information and diagnose the root cause of issues with a problem-solving mindset.
• Technical proficiency: solid understanding of software development life cycle (SDLC) and experience with relevant tools such as ADO, enterprise systems like ERP or CRM, and SQL, for example.
• Strong communication and facilitation skills, capable of translating between business and technical audiences, and effectively presenting complex topics to senior leadership.
• Ability to develop a deep understanding of business processes and identify areas for improvement.
• Proven ability to effectively manage multiple priorities and lead initiatives in a complex, ambiguous environment.
• Ability to effectively collaborate and builds strong relationships with stakeholders at all levels.
• Ability to set realistic goals and timelines, and proactively resolves challenges
• Ensures all project-related documentation is complete
• Delegate as necessary
   

Minimum Required Education, Training and Experience

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent
• 5-8 years of business systems analysis (BSA) experience or in a similar role
• Experience managing or contributing to software related enterprise projects
• Certified Business Analysis Professional (CBAP), Professional in Business Analysis (PMI-PBA) or similar preferred
• Scrum Master Certification preferred

FLSA: Exempt

Travel: 10% or less

Work Type/Location: Remote, USA

Savers is an E-Verify employer