Manager, Systems and Cloud Services

Job Title: Manager, Systems and Cloud Services

(Hybrid – 1-3x/week in Boise Office)

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300 stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

What you can expect:

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offerings including:

• Bundled health plans such as medical, Rx, dental and vision
• Company-paid life insurance for extra protection and peace of mind
• Programs to stop smoking, diabetes management coaching, and on demand care options.
• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.

What you’ll be working on:

The Systems and Cloud Services Manager is responsible for leading the design, implementation, and operational support of the organization's hybrid IT infrastructure, encompassing both on-premises systems and cloud-based services. This role oversees a team of technical professionals managing virtualization platforms, storage systems (e.g., SANs), Windows and Linux servers, and is accountable for authentication and authorization systems such as Active Directory and Okta.

Additionally, the manager administers and optimizes cloud environments (SaaS, IaaS, PaaS), ensuring secure and reliable service delivery across platforms. Responsibilities also include domain name management, SSL/TLS certificate lifecycle oversight, and the use of industry-standard monitoring tools to maintain system health and performance.

The ideal candidate brings a strategic mindset, deep technical expertise, and proven leadership in managing complex hybrid environments. This position plays a key role in aligning infrastructure capabilities with business needs, driving modernization efforts, and ensuring compliance with security and operational standards.

• Collaborate with IT leadership to architect and engineer infrastructure services that support current operations and future initiatives.
• Supervise and lead technical support teams, including hiring, training, coaching, and mentoring staff to maintain team capabilities.
• Monitor infrastructure health, identify performance issues, develop remediation plans, and drive resolution of service-impacting incidents.
• Evaluate and improve SaaS, PaaS, and IaaS configurations to enhance functionality, performance, and cost-efficiency.
• Manage datacenter hardware and software lifecycles, ensuring capacity planning and resource optimization.
• Participate in technology selection and collaborate with service owners to support strategic decisions.
• Lead and contribute to departmental and cross-functional projects aligned with organizational goals.
• Establish and maintain technical standards, guidelines, and best practices.
• Negotiate with vendors for services and product agreements to support infrastructure needs.
• Provide escalation support for high-priority incidents and outages.
• Deliver clear, well-organized presentations and technical documentation.
• Facilitate team meetings and promote collaboration across IT functions
• Provide 24/7 on-call emergency technical support as required

What you have:

Required Knowledge, Skills, and Abilities

• Advanced knowledge of hybrid infrastructure technologies and services.
• Expertise in global hybrid IT infrastructure design principles.
• Strong understanding of security standards (e.g., PCI) and cloud security best practices.
• Proficiency in disaster recovery planning, data backup, and recovery processes.
• Demonstrated experience managing geographically dispersed technical teams.
• Excellent communication skills across all levels of the organization.
• Strong analytical, deductive reasoning, and troubleshooting capabilities.
• Commitment to delivering high-quality customer service.
• Business acumen with the ability to align IT initiatives with retail industry needs.
• Ability to define problems, collect data, analyze facts, and draw valid conclusions.
• Skilled in decision-making and influencing outcomes.
• Capable of working independently and collaboratively within a team.
• Effective oral and written communication skills.
• Strong organizational skills with the ability to prioritize, multitask, and meet deadlines.
• Detail-oriented with a focus on accuracy and quality.
• Proven ability to lead and participate in projects.
• Alignment with and ability to work within Savers’ culture and values.

Minimum Required Education, Training and Experience:

• Associate’s or Bachelor’s degree in Computer Science or a related field, or equivalent combination of education and experience.
• 10 years of hands-on experience in infrastructure engineering and operations.
• 7 years of experience supervising and managing IT infrastructure teams (cloud, systems, network, etc.).
• 3 years of experience in IT project management.

FLSA: Exempt

Travel: 10% or less

Work Type/Location: Boise, ID - Hybrid 1-3 days per week in office

Savers is an E-Verify employer