What are the responsibilities and job description for the E-commerce Operations Coordinator | Los Angeles based position at Save Khaki United?
Company Description
Save Khaki United (SKU) is a lifestyle brand that focuses on contemporary American sportswear with an emphasis on comfort and fit. SKU. products are designed to be everyday essentials, with a minimalist aesthetic where nothing is added without purpose. All SKU products are manufactured in the USA.
Key Responsibilities:
- Manage day-to-day e-commerce operations, including the rollout and optimization of new website features and functionalities.
- Serve as the primary point of contact with the Los Angeles warehouse to ensure seamless order fulfillment and efficient returns processing.
- Partner with the Business Analyst to monitor inventory levels and sell-through performance, including weekly and monthly projections. Coordinate product transfers to POS channels and proactively initiate replenishment when inventory is low.
- Participate in production meetings to stay aligned on product development timelines and upcoming launches.
- Implement packaging process to ensure the best online/offline experience for customers
- Assist in Ecom Customer Service communication for delivery updates and delays.
Cross-Functional Collaboration:
Merchandising:
- Support buying activities across all channels and assist with product assortment planning.
- Oversee product flow to ensure optimal availability, allocation, and presentation across channels.
- Analyze and report on data to support merchandising strategies and inventory decisions.
Marketing:
- Plan and execute weekly and monthly website landing pages in alignment with product deliveries and campaign calendars.
- Collaborate closely with marketing to ensure consistency across product imagery, landing pages, collection pages, and email communications.
Functionality & Experience:
- Partner with backend and technical teams to enhance site functionality and implement new tools that improve the overall digital customer experience.
- Participate in weekly evening meetings with overseas teams to track progress and ensure alignment on ongoing initiatives.
- Work closely with the Los Angeles fulfillment team to optimize the end-to-end customer experience, bridging both online and offline touchpoints.
- Collaborate with marketing on both digital and physical assets to strengthen brand communication and improve overall customer satisfaction.
Qualifications
- Strong Analytical Skills for analyzing sales data and website performance
- Excellent Communication skills for collaborating with teams and partners
- Sales and E-Commerce expertise to drive online sales growth and manage ecommerce operations
- Marketing skills to develop and implement effective online marketing strategies
- Proficiency in Shopify, Klaviyo, Redo platforms and tools
- Experience in the fashion or retail industry is a plus
- Ecom operation experience 2 year.
- Ability to work on-site in Los Angeles, CA