Care Coordinator (Medical Assistant)

Location: Rancho Mirage, Indio

Schedule: Monday-Friday (10am-7pm)

Benefits:

• 401(k)
• Medical 
• Dental
• Vision
• Paid time off 

Our Story

Our mission is to bring care that’s whole, human, and healing. Blending medical, behavioral, and lifestyle support into a single plan because restoring life takes more than a prescription.

At Lifekind Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors, psychologists, chiropractors, acupuncturists, dietitians, and massage therapists work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience, improving patient health, reducing healthcare costs, and increasing employee satisfaction. Learn more about us at www.Lifekindhealth.com.

We are looking for a Care Coordinator to join our team! A Care Coordinator plays a pivotal role in ensuring that patients receive comprehensive and continuous healthcare services tailored to their individual needs. This position involves collaborating closely with healthcare providers, patients, and families to develop, implement, and monitor personalized care plans that promote optimal health outcomes. The Care Coordinator acts as a liaison to facilitate communication among multidisciplinary teams, ensuring that care delivery is seamless and efficient. By proactively identifying barriers to care and coordinating necessary resources, the role significantly contributes to improving patient satisfaction and reducing hospital readmissions. Ultimately, the Care Coordinator supports the overall mission of delivering high-quality, patient-centered care within the healthcare and social assistance environment.

Responsibilities:

• Assess patient needs and develop individualized care plans in collaboration with healthcare professionals and patients.
• Coordinate appointments, treatments, and follow-up care to ensure continuity and adherence to care plans.
• Serve as the primary point of contact for patients and families, providing education and support throughout the care process.
• Facilitate communication between patients, healthcare providers, and community resources to address social determinants of health.
• Monitor patient progress and update care plans as necessary, documenting all interactions and outcomes accurately.
• Identify and address potential barriers to care, including transportation, financial constraints, and language differences.
• Maintain compliance with healthcare regulations, privacy laws, and organizational policies.
• Participate in interdisciplinary team meetings to discuss patient care strategies and improve service delivery.

Minimum Qualifications:

• Medical Assistant certification required 
• At least 2 years of experience in care coordination, case management, or a related healthcare role.
• Strong knowledge of healthcare systems, patient care processes, and community resources.
• Excellent communication and interpersonal skills to effectively interact with diverse patient populations and healthcare teams.
• Proficiency in electronic health records (EHR) and basic computer applications.

Preferred Qualifications:

• Certification in Case Management (CCM) or Certified Care Coordinator (CCC) credential.
• Experience working with vulnerable populations, including elderly or chronically ill patients.
• Familiarity with healthcare regulations such as HIPAA and quality improvement methodologies.
• Bilingual abilities to support non-English speaking patients.
• Advanced training in motivational interviewing or patient advocacy.

Skills:

• Strong organizational and communication skills daily to manage multiple patient cases efficiently and ensure clear, compassionate interactions with patients and healthcare providers. 
• Analytical skills are essential for assessing patient needs, identifying barriers to care, and developing effective care plans that align with clinical guidelines. 
• Proficiency with electronic health records and healthcare software enables accurate documentation and seamless information sharing across care teams. 
• Problem-solving skills are applied to navigate complex healthcare systems and connect patients with appropriate community resources. 
• Interpersonal skills foster trust and collaboration, which are critical for supporting patients through their healthcare journeys and promoting positive health outcomes.

Equal Opportunity Employer: Lifekind Health is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, gender identity, gender expression, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation or belief.