Chief Operating Officer

Job Title: Director of Operations / Office Manager

Location: Savannah, GA (in office position)

Practice: Savannah Dental Solutions

About Us

At Savannah Dental Solutions, we believe everyone deserves exceptional, compassionate dental care. Our practice is built on a foundation of trust and a long-standing reputation where clinical excellence meets a flexibility of private practice—meaning we treat our patients like family and our team like partners.

We are currently embarking on an exciting new chapter as we prepare to open a state-of-the-art dental facility in Summer 2027. This new office is being designed with cutting-edge technology and a unique aesthetic that moves away from the sterile clinical feel, favoring a warm, inviting environment. As we scale, we are looking for a visionary leader to help us bridge the gap between high-level corporate organization and our signature personalized patient experience.

The Role

We are seeking a high-energy, systems-oriented Director of Operations / Office Manager who thrives on growth and people. You won't just be "managing an office"; you will be the architect of our internal culture and the engine behind our operational expansion.

The ideal candidate has a deep understanding of the "big-picture" systems used by top-tier Dental Service Organizations (DSOs) but possesses the heart and adaptability of a private practice leader. You will be responsible for implementing organized systems that drive efficiency without sacrificing the "compassionate, no-judgment" care our patients love and have trusted for the last 15 years.

Key Responsibilities

Operational Leadership: Design and implement scalable systems for scheduling, billing, and patient flow.

HR & Team Culture: Manage recruitment, onboarding, and performance-based incentive structures. You will lead a dedicated team, ensuring a stress-free and high-functioning work environment.

Growth & Expansion: Partner with the owners to prepare for the 2027 transition to our new facility, managing the logistics of scaling a practice while maintaining a boutique feel.

Patient Advocacy: Oversee the patient journey to ensure every individual feels safe, heard, and respected.

Technology Management: Utilize Dentrix and other modern tools to optimize practice performance and data reporting.

Professional Background & Experience

Sector Expertise: 3 to 5 years of leadership within a high-volume dental environment. Direct experience in a Dental Service Organization (DSO) or a multi-doctor private practice is essential.

Proven Leadership: A minimum of 2 years in a primary management role with direct responsibility for staff scheduling, performance coaching, and operational flow. Strong interpersonal skills, demonstrated through experience managing staff and patient interactions.

Software Mastery: Advanced proficiency in Dentrix is required. Candidates must be able to demonstrate how they use Dentrix reports (Practice Advisor, Daily Huddles, and Collections Manager) to drive business decisions.

Education & Specialized Credentials

Foundational Education: High School Diploma or GED required; a Bachelor’s degree in Business, Healthcare Administration, or a related field is strongly preferred.

Industry Certification: Preference will be given to candidates holding or pursuing FAADOM (Fellowship of the American Association of Dental Office Management) or other advanced dental leadership certifications.

Clinical Literacy: Comprehensive knowledge of ADA coding, dental terminology, and insurance claim adjudication.

Core Competencies for the New Facility Launch

Financial Intelligence: Proficiency in managing P&L statements, auditing ledgers, and implementing systems to minimize accounts receivable.

Change Management: Proven ability to lead a team through transitions (such as a facility move, software conversion, or scaling of staff).

The "Owner's Mindset": Superior critical-thinking skills with the ability to manage complex operations autonomously, allowing the clinical team to remain focused on patient care.

Communication Excellence: Exceptional interpersonal skills used to maintain a "white-glove" patient experience during a period of practice growth.

What We Are Looking For:

DSO Experience with a Boutique Mindset: You are likely to have experience in a DSO or high-growth or corporate dental environment (e.g., Heartland, Aspen, MB2, or similar) but are looking for a role where you have the autonomy to make a personal impact.

System Enthusiast: You love "organized chaos" and have a proven track record of taking manual or loose processes and turning them into streamlined, documented systems.

A "People Person": You can handle tough HR conversations with grace and build rapport with patients and staff instantly and have demonstrated these skills through experience managing staff and patient interactions.

Visionary Thinker: You are excited by the prospect of building something new and can help us transition into our large-scale facility.

Why Join Us?

Be a Part of the Build: You will have a seat at the table as we design the operations for our brand-new facility.

Innovative Environment: We lean into technology and modern aesthetics to create a one-of-the-kind experience for both staff and patients.

Growth Potential: As our practice grows, your role and influence will grow with it.

To Apply: Please submit your resume and a brief cover letter explaining why you are the perfect blend of "corporate organization" and "private practice heart."

-Relocation assistance may be available for qualified candidates.

-This position is based in our Savannah, GA office and requires on-site presence during standard operating hours.

Savannah Dental Solutions is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.