Hours: Monday – Friday 8:00 – 5:00 & Saturday 8:00 – 12:00

Category: Full Time

Reports To: Retail Market Manager

SUMMARY

The Personal Banker serves as a trusted financial partner, building meaningful relationships with customers while delivering exceptional service and tailored banking solutions. This role blends consultative sales, customer education, and operational accuracy to ensure each interaction reflects the Bank’s core values and commitment to the community.

ESSENTIAL DUTIES

• Provides extensive personalized service to customers with specific or special banking needs.
• Engage customers in meaningful conversations to understand their financial goals and recommend appropriate products and services.
• Provides customers with account information and updates as requested.
• Delivers personalized service across multiple channels: in-branch, by phone, and digitally.
• Assists potential customers in establishing new accounts, consumer loans, and completing customer account files.
• Contribute to branch growth goals through outbound calling, community engagement, and referral generation.
• Participate in community events that strengthen the bank’s local presence and relationships.
• Ensure compliance with Bank policies, security procedures, BSA requirements, and applicable regulations.
• Assist other staff in waiting on customers, answering telephones and performing other duties as necessary.
• Assist in the opening and closing of branch on a daily basis.

SECONDARY DUTIES

The position of Personal Banker performs duties specific to the position and other functions as assigned.

SUPERVISORY RESPONSIBILITY

The position of Personal Banker is not responsible for the supervision of any employee(s).

ENVIRONMENT AND PHYSICAL ACTIVITY

The environment for this position is an open office that is mostly clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will.

The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 30 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

The incumbent in this position must be able to accommodate reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED); two years of related experience and/or training; or the equivalent combination of education and experience. Work-related experience should consist of a financial institution operations, sales or customer service background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• Utilize MS Word, Excel and PowerPoint with a high degree of proficiency
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Intermediate experience, knowledge and training in bank terminology and products and services.
• Strong knowledge of general office practices.
• Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.
• Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
• Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations.
• Effective organizational and time management skills.
• Ability to work with general supervision while performing duties.
• Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

The incumbent must be able to perform this position safely, without endangering the health or safety to him/herself or others.

Sauk Valley Bank is an Equal Opportunity Employer. SVB is committed to the provision of equal opportunity employment for all qualified persons in all job classifications in recruitment, selection and promotion without regard to race, color, religion, gender, gender identity, sexual orientation, parental status, national origin, age, disability, military status, veteran status or any other protected status. Submission of this information is voluntary and is not considered in employment decisions. This information will be kept separate from the employment files and is considered confidential.

Sauk Valley Bank offers medical, short term disability, long term disability, life, vision, dental and 401K benefits to all full time positions. PTO will vary depending on the level of the position. This position is eligible for incentive.

Management reserves the right to change this position description at any time according to business needs.

Salary Range: $19.00 to $24.00 per hour depending on experience

November 3, 2025

Salary : $19 - $24