What are the responsibilities and job description for the Personal Banker position at First Mid?
At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.
At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards.
Responsibilities include, but are not limited to:
GENERAL:
- Use a consultative sales process to build a thorough customer profile and identify current and future financial needs.
- Opens all deposit related products including but not limited to IRA, Trust, Business, POA, Estate, etc.
- Analyzes and reviews legal documentation associated with opening accounts.
- Originate consumer loan applications and assist in the processing of loan applications.
- May originate Home Equity related products.
- Review consumer credit report.
- Maintain an in-depth knowledge of consumer and small business products/services and recommend appropriate solutions.
- Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
- Establish close working relationships with assigned Business Partners (Mortgage, Commercial and Investment), referring customers when appropriate to provide timely financial solutions.
- Provide guidance to Universal Bankers and Tellers with respect to the sales and referral process.
- Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
- Act with confidence by answering customer questions and owning customer issues.
- Maintain a position of trust and responsibility by keeping all business confidential.
- Adhere to established policies and procedures while opening/servicing the full range of bank products.
- Participate in the opening/closing process of the branch as directed by the Branch Manager.
- Keep up to date on deposit services procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.
- May manage a cash drawer and process transactions for customers as needed.
- Complete other specified duties as assigned.
- Travel to other branches within the region when required
SALES:
- Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
- Ability to professionally represent First Mid in terms of appearance and verbal/written communication.
- Consistently meet/exceed customer experience and individual/team production goals.
Qualifications
Education:
- High School Diploma/GED required.
Experience:
- 3 years’ experience in the financial industry.
Skills:
- Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
- Demonstrated ability to develop a working knowledge of branch policies and procedures in order to utilize good judgment in making sound decisions.
- This position may require S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
- Bilingual English/Spanish Preferred
Total Rewards:
- Competitive health, dental & vision coverage with HSA match
- 401(k) with employer match Employee Stock Purchase Plan
- Generous PTO, paid holidays & parental leave
- Tuition reimbursement & performance-based bonuses
- Visit our Total Rewards page to see our full list of benefits
First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
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