What are the responsibilities and job description for the Business Office Manager position at Saugus Rehab and Nursing?
Job Description:
The Business Office Manager will oversee daily operations of the business office, including census management, billing, collections, deposits, trust fund oversight, and compliance with healthcare regulations. You will work closely with internal teams, external partners, and residents to ensure financial accuracy, resolve issues, and meet departmental goals.
Key Responsibilities:
Daily Census Management: Complete the daily census in the facility’s accounting system and update corporate census reports. Ensure census totals and spreadsheets are emailed to the team each morning.
Resident Trust & Cash Management: Oversee resident trust accounts, cash distributions, and perform monthly trust reconciliations.
Cash and Deposits: Complete daily deposits (check and credit card processing), post cash in the accounting system, and reconcile cash daily.
Receivables Management: Follow up consistently on private and pending receivables, make collection calls, and ensure collection procedures are followed.
Collaboration: Work with Regional Business Office Managers (RBOMs) and Corporate Billing Offices (CBOs) to address collection issues and meet AR goals. Notify leadership about ongoing collection challenges.
Medicare/Medicaid Management: Attend weekly Medicare and Medicaid meetings, complete Medicaid applications, follow up on pending cases, and ensure all screens and LOCs are filed for payment.
Resident Interactions: Meet with residents and families as needed to address financial concerns, and document all interactions in the facility's collection system.
Month-End Closing: Complete month-end tasks, including balancing census, cash, posting ancillaries, and ensuring accurate reporting to RBOMs and CBOs.
Additional Responsibilities: As needed
Qualifications:
Proven experience in healthcare administration, specifically in billing, accounts receivable, and collections, preferably within a nursing home or long-term care facility but willing to train the right candidate
Strong knowledge of Medicare, Medicaid, and private insurance billing and regulations preferred.
Proficiency with accounting systems, Microsoft Office Suite, and healthcare management software (e.g., PointClickCare).
Strong attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously.
Excellent communication and customer service skills, with the ability to interact professionally with residents, families, and staff.
Associate’s or Bachelor’s degree in Business Administration, Healthcare Management, or a related field is preferred.
Why Work With Us?
Competitive salary and benefits package, including health, dental, and vision insurance.
Paid time off and holidays.
A supportive, team-oriented environment where your work directly impacts the well-being of our residents.
Opportunities for career development and growth.