What are the responsibilities and job description for the Desktop Support Engineer(Laptop Deployment Support) position at Satwic Inc?
Role Summary
The Desktop Support Engineer will provide onsite support to end users during and after laptop replacement activities. The engineer will ensure a smooth transition by assisting with device setup, troubleshooting, user migration, and post-deployment support.
Key Responsibilities
- Support end users during laptop replacement.
- Assist users with login, MFA, Outlook, Teams, OneDrive, and Office 365 setup.
- Troubleshoot hardware and software issues.
- Perform user data validation.
- Configure printers and peripherals.
- Resolve application-related issues.
- Escalate unresolved issues to engineering teams.
- Document incidents and resolutions.
- Provide excellent customer service.
Required Skills
- 2–4 years of desktop support experience.
- Windows 11 support.
- Office 365.
- Microsoft Teams.
- Active Directory.
- Azure AD / Entra ID.
- BitLocker.
- VPN troubleshooting.
- Printer support.
- Excellent communication skills.
Preferred Certifications
- CompTIA A
- Microsoft MD-102
- ITIL Foundation
Work Schedule
- Day Shift
- Monday–Friday (occasional weekends during rollout)
- 6-month contract