What are the responsibilities and job description for the Desktop Support Engineer position at Kforce Technology Staffing?
Job Details
RESPONSIBILITIES:
Kforce is immediately adding a full-time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Phoenix, AZ.
Summary:
This is a professional banking setting with a high touch and executive level user community. This role requires great customer service skills and ability to configure, install, and test hardware components, hardware deployment replacements.
Duties:
* Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System
* Providing cross-divisional troubleshooting by updating and maintaining tickets
* Reimaging PCs, backing up and restoring user data
* Installing and validating correct software versions on devices and confirm functionality
* Utilize Wells utilities to troubleshoot end-user machine functionality
* Documenting service events accurately in work orders and ticketing systems
REQUIREMENTS:
* 3-5 years of experience providing software/hardware support, server, cisco technology knowledge in a professional setting
* Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS
* Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
* Previous experience working in ServiceNow (a plus) ticketing system or similar
* Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk
* Strong customer communication and service skills
* Knowledge of two factor authentication
* Must be able to work independently in a fast-paced high-profile environment
* Able to work onsite at location M-F 8am - 5pm local time with flexibility to stay after 5pm if needed
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce is immediately adding a full-time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Phoenix, AZ.
Summary:
This is a professional banking setting with a high touch and executive level user community. This role requires great customer service skills and ability to configure, install, and test hardware components, hardware deployment replacements.
Duties:
* Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System
* Providing cross-divisional troubleshooting by updating and maintaining tickets
* Reimaging PCs, backing up and restoring user data
* Installing and validating correct software versions on devices and confirm functionality
* Utilize Wells utilities to troubleshoot end-user machine functionality
* Documenting service events accurately in work orders and ticketing systems
REQUIREMENTS:
* 3-5 years of experience providing software/hardware support, server, cisco technology knowledge in a professional setting
* Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS
* Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
* Previous experience working in ServiceNow (a plus) ticketing system or similar
* Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk
* Strong customer communication and service skills
* Knowledge of two factor authentication
* Must be able to work independently in a fast-paced high-profile environment
* Able to work onsite at location M-F 8am - 5pm local time with flexibility to stay after 5pm if needed
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $30 - $39