Business Analyst - Operations

Minimum Qualifications:

JD:
· Ability to drive & lead strategic execution, manage change, build relationships with clients, partners, motivate teams & achieve results
· 10-20 years of overall experience with a minimum of 6-10 years of relevant experience in the airline operations line of business with:
o Expertise in end-to-end Airlines Fleet Management business
o Understand aircraft tail assignment process
o Understand aircraft messages – SSIM/ SSM/ ASM, MVT, NOTAM, METAR/ TAF, EDCT and others
o Understand Airline Slot Management and IATA 80/20 rule
o Understand Airline Cost Management - passenger compensation, overfly etc.
o Understand the IATA The Client/15 Flight Tracking requirements
o Ability to read, understand and comprehend message formats (e.g., AIDX, IATA Type B, SITA, ACARS, SWIM)
· Process, teamwork, communications, and management skills needed to succeed in a rapidly growing and changing organization
· Ability to drive & lead strategic execution, manage change, build relationships with clients, partners, motivate teams & achieve results
· Ability to converse with industry leaders, analysts, formulate POV on trends, and proactively propose solutions, investment decisions along with published artifacts, industry speakerships, analyst interactions etc.
· Ability to comprehend complex scenarios, propose effective plans & solutions in tackling challenges
· Specific responsibilities include understanding the customer domain & business model, understanding business requirements and structured documentation of the same, translating business requirements into understandable technical stories, working with user experience, design & discussing with technical team to translate requirements to workable, functional, tangible solutions as expected by the customer
· Hands-on experience in gathering business requirements through structured documentation (artifacts); such as Use Case, User Story, FSD, BRD, Configure Rules Engines, Workflows, Check lists, Traceability matrix, NFRs etc.
· Will be expected to be the go-to person as part of the project team in case of any clarifications specific to functional, business & techno-functional requirements
· In addition to the above the candidate will also be expected to analyze various methodologies, suggest operation improvements, and build proposal evaluations in a cross-functional environment
· Should have a good command and be fluent in both verbal and written communication in English Language. An additional international language fluency will be beneficial
Skills & Competencies
· Expertise in SDLC methodologies: Agile, Waterfall, and Hybrid delivery models
· Strong analytical and documentation skills for both functional and technical audiences
· Ability to manage and prioritize multiple deliverables in a fast-paced environment.
· Excellent communication and stakeholder management skills
Technical skills:
o Understand system integration with external applications Aircraft Maintenance, Airline Schedule Planning, PSS, Baggage, Flight Dispatch, ACARS, FAA/ EU - AODB, EDCT, NOTAM, METAR, TAF, and other applications as deemed necessary
o Understand the integration approach - APIs (REST, SOAP), Web services, File-based
· Experience working with at least two commercial off-the-shelf (COTS) products, including TOPS, CAE (former Sabre) Movement Manager, NetLine, AIMS, Merlot, or similar platforms
· Add-on if the candidate has exposure to implement ERP solutions in medium to large programs
· Keep up with industry best practices, IATA standards, and new technologies in airline operations and aviation IT
· Certifications in Business Analysis (IIBA, PMI-PBA) or Agile (CSPO, SAFe) preferred.
Travel Requirement: Willingness to travel for onsite workshops, solution design sessions, and implementation support as needed