What are the responsibilities and job description for the Office Administrator position at Saturn Electric?
Saturn Electric is a family-owned residential electrical contractor that has served Oakland and Macomb County since 1988. We focus on residential service work, from panel upgrades and EV chargers to troubleshooting and repairs. We are growing, and our office team is growing with us.
SCHEDULE & LOCATION
In office, downtown Rochester
Full-time: Monday through Friday, 7:30am to 4:00pm
Part-time option: 3 to 4 days a week, with Monday, Wednesday and Friday required
THE ROLE
You will be the first voice most of our customers hear and the person who keeps the day on track. The heart of the job is answering the phones, booking and assigning calls to our technicians, and knowing the schedule well enough that no job gets missed. It's a critical role and a true part of the team, the glue between our office, our customers and our techs in the field. You will work side by side with the owner and our office lead every day. We will train you, guide scheduling and dispatch decisions, and back you up on the phones while you take on the majority of incoming calls.
WHAT YOU WILL DO
-Answer the majority of incoming calls and turn callers into booked appointments
- Book and assign service calls to technicians in our CRM, working with the owner and office lead
- Know the daily and weekly schedule inside and out, and adjust when jobs run long or plans change
- Log every call and its result so we know what happened and where our work comes from
- Track sold jobs and flag which ones still need material, so the team can order ahead of the install date
- Keep customers in the loop with confirmations, arrival updates and follow-up calls
- Pitch in on general office tasks as the business grows
WHAT WE ARE LOOKING FOR
-A genuine interest in helping customers and keeping a busy schedule on track
- Customer-facing experience of any kind; receptionist, call center or dispatch experience is a plus - Organized and calm when the phones are busy and the schedule shifts
- Comfortable learning new software; CRM or scheduling experience is a plus
- Clear, friendly communicator with customers and technicians
- Owns the work and follows through without being chased
BONUS POINTS (NOT REQUIRED)
None of this is required to apply. If you have experience with paying bills, payroll or QuickBooks Online, we would love to hear about it, and there is room to take on that work over time.
TOOLS YOU WILL USE
CertainPath CRM, Nextiva phone system, QuickBooks Online and ADP RUN. We will train you on all of them.
BENEFITS
Full-time employees are eligible for health benefits, a 401(k) with company match, and paid time off. Part-time benefits follow company policy and Michigan law. Competitive pay, based on experience
HOW WE WORK
We run on autonomy and accountability. You will have room to own your work, and the team will count on you to follow through. We work together to make the job easier and more efficient for everyone, so we can work hard and have fun doing it.
HOW TO APPLY
Apply here on LinkedIn or submit a general application at saturnelectricinc.com/careers. Questions? Send Andrew a message on LinkedIn. Saturn Electric is an equal opportunity employer.