Electrical / Lighting Product Support Technician

Company Overview
SATCO Products Inc. is a leading provider of lighting and electrical solutions, serving residential, commercial, industrial and OEM markets throughout North America. With an extensive product portfolio and a commitment to innovation, quality and customer service, SATCO delivers lighting products and electrical solutions that meet the evolving needs of contractors, distributors, specifiers and end users.

Job Overview
We are seeking a highly motivated and technically skilled Electrical / Lighting Product Support Technician to join our Product Support and Engineering team. This position serves as a key technical resource for customers, sales teams, customer service reps and internal departments by providing expert troubleshooting assistance, technical guidance and product support across SATCO's lighting and electrical product portfolio.

Primary responsibilities - Technical Support and Product Assistance

• Serve as a primary technical support resource for SATCO and NUVO lighting and electrical products.
• Respond to technical inquiries from customers, distributors, contractors, sales reps and customer service personnel.
• Troubleshoot product performance issues related to LED lamps, luminaries, drivers, controls, sensors, emergency lighting, smart lighting products and electrical devices.
• Diagnose field issues involving installation, wiring, compatibility, dimming performance, electrical operation and product application.
• Interpret product specifications, wiring diagrams, installation instructions, photometric data and technical documentation to provide accurate support.
• Assist customers with product selection, application recommendations and code-related questions.
• Document technical support cases, resolutions, recurring issues and product performance trends.
• Escalate complex issues to Engineering and Product Management as needed.
• Develop and maintain technical support documentation, troubleshooting guides, FAQs and knowledge base resources.
• Collaborate with Product Management and Engineering teams to identify opportunities for product improvements based on customer feedback and field performance.

Secondary responsibilities - Product Testing and Evaluation

• Evaluate new samples to verify compliance with product specifications, performance requirements and quality standards.
• Conduct functional testing of lighting fixtures, lamps, drivers, controls, sensors and electrical devices.
• Perform compatibility testing involving dimmers, controls, emergency systems and related accessories.
• Assist with first article inspections, engineering evaluations and pre-production sample reviews.
• Document testing procedures, results, observations and recommendations in structured evaluation reports.
• Investigate returned products and warranty claims to identify root causes and recurring quality concerns.
• Support Engineering and Product Management teams with validation testing and quality improvement initiatives.
• Maintain organized records of product evaluations, testing results, field issues and corrective actions.
• Assist in developing and improving product testing protocols and evaluation standards.

Qualifications and Requirements

Required:

• Strong electrical knowledge and troubleshooting skills.
• Ability to read and interpret wiring diagrams, electrical schematics, product specifications and technical documentation.
• Hands-on experience with lighting products, electrical systems, controls or related technologies.
• Strong analytical and problem-solving skills with a systematic troubleshooting approach.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly to customers with varying levels of technical expertise.
• Strong organizational skills and attention to detail.
• Proficiency in MS Word, Excel and Outlook.
• Customer-focused attitude with a commitment to delivering professional and responsive technical support.

Preferred:

• Experience in lighting, electrical distribution, electrical contracting, lighting manufacturing or technical customer support.
• Associate's or Bachelor's degree in Electrical Engineering Technology, Electronics Technology, Electrical Engineering or a related field.
• Experience troubleshooting LED lighting systems, drivers, dimmers, controls, emergency lighting and power systems.
• Familiarity with electrical codes, lighting applications and commercial or residential lighting installations.
• Experience conducting product testing, quality evaluations, inspections or failure analysis.
• Knowledge of lighting control systems, occupancy sensors, photocells and smart lighting technologies.
• Experience working with laboratory testing equipment such as multimeters, power analyzers and electrical test instruments.

Join us to be part of a passionate team dedicated to supporting innovative lighting solutions through exceptional technical expertise. You will have the opportunity to work with one of the lighting industry's most recognized manufacturers, and your skills will directly impact the efficiency of our operations while providing outstanding service across our organization!

EOE

Pay: $66,300.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Work Location: In person

Salary : $66,300