Customer Service Rep (Day shift)

What We Do 

 

At SARSTEDT, we develop, manufacture, and distribute high-quality devices and consumables for medicine and scientific applications. Step into a manufacturing role that starts apart from the rest. At SARSTEDT, you’ll work in one of the cleanest, most advanced, state-of-the-art environments in the area, with climate-controlled facilities, and a strong focus on precision and quality. 

If you’re looking for competitive pay and benefits, real stability, and a clean, comfortable work environment year-round, you’ll find it here! 

For over 65 years, SARSTEDT has built its reputation on long-term thinking, avoiding major layoffs, investing in our people, and growing talent through cross-training and continuous development. During the COVID-19 pandemic, while many companies faced layoffs, SARSTEDT cross-trained employees to keep our people working. 

This isn’t just a job, it’s a place to build a secure career, grow your skills, and be part of a team that truly values its people. 

What You’ll Be Doing 

As our Customer Service Representative (8:00am-5:00pm), you will support customers and internal teams by providing exceptional service and ensuring accurate order processing and issue resolution.

Key Responsibilities

• 
  

  Enter and process customer orders accurately, including electronic orders received through customer web portal applications.

  
  


• 
  

  Utilize customer web portals to manage, track, and process orders efficiently while ensuring timely and accurate order fulfillment.

  
  


• 
  

  Communicate with customers via phone and email to confirm orders and provide order-related updates.

  
  


• 
  

  Maintain and update customer account information, including contact details and billing contacts.

  
  


• 
  

  Respond to customer inquiries and provide exceptional customer service support.

  
  


• 
  

  Investigate and resolve order discrepancies, billing issues, and customer complaints by coordinating with internal departments.

  
  


• 
  

  Process customer returns, credit memos, and invoice corrections while ensuring accurate documentation and recordkeeping.

  
  


• 
  

  Maintain organized electronic and physical filing systems and provide customers with requested documentation, including invoices, packing slips, and related records.

  
  

What You Bring

• 
  

  Strong written and verbal communication skills with the ability to interact professionally with customers and team members.

  
  


• 
  

  Excellent customer service and interpersonal skills, including the ability to present information clearly and effectively.

  
  


• 
  

  Basic math proficiency, including working with percentages, ratios, decimals, and calculations related to order processing.

  
  


• 
  

  Attention to detail and the ability to manage multiple tasks while maintaining accuracy.

  
  


• 
  

  Proficiency with Microsoft Office applications, including Excel and Word, as well as data entry systems and customer web portal applications.

  
  

Requirements 

• High school diploma or GED required; 1–3 months of customer service, administrative, order entry, or related experience preferred.


• The employee must occasionally lift and/or move up to 25 pounds. 


• Specific vision abilities required by this job include close vision and the ability to adjust focus.

How We Reward You 

• Monday- Friday, 8:00am-5:00pm 


• Compensation: Competitive base salary 


• Paid Time Off: Generous paid time off for you to recharge 


• Paid Holidays: Nine (9) company paid holidays


• Flexible Time Off: Two (2) additional floating paid floating holidays


• Wellness PTO: Two (2) hours of PTO for annual preventative care, including physical, or vaccinations


• Health: Affordable medical, dental, and vision plans, plus HSA and FSA options 


• Wellness: Complimentary screenings and wellness assessments 


• Fitness: Discounted YMCA/gym memberships, fitness classes, and wellness challenges


• Mental Health: Confidential support resources for life and well-being


• Retirement: 401(k) with company match


• Leave Benefits: Paid parental leave 


• Professional Development: Tuition reimbursement and career growth opportunities


• Employee Discounts: Enjoy discounts through select SARSTEDT partners

Founded in 1961 by Walter Sarstedt as a one person operation in Nümbrecht, Germany, SARSTEDT has grown into a leading global provider of laboratory and medcial technology solutions, employing over 3,000 people across 13 production sites spanning Europe, North and South America, and Australia. Headquartered in Germany, SARSTEDT's U.S. operations are based in Newton, NC. 




As a family-owned company, the SARSTEDT family remains actively involved in leadership, driving innovation while staying grounded in our core values of partnership, quality, and long term commitment to our employees, customers, and suppliers.




Commitment to Quality

 

With approximately 90% of our products manufactured in our own facilities, we maintain full control from concept to delivery. Our integrated approach ensures consistent quality, proven supply reliability, and exceptional product support, while proudly delivering excellence “Made in Germany” and “Made in the U.S.A.”




To Learn More

 

Explore our Company Overview, History, the SARSTEDT Product Portfolio, and see how our values of Healthcare, Relationships, Innovation, Collaboration, and Sustainability, guide everything we do. For more, check out: SARSTEDT US (3-min). 

Equal Employment Opportunity

 

SARSTEDT is an equal opportunity employer. We believe that inclusion creates a productive workplace. All qualified candidates will receive consideration for employment without regard to age, race, creed, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.