Claims Processor

Deadline to apply: Friday April 10, 2026 at 5:00pm

Company Information

Delta Dental of Minnesota is the largest regional provider of dental benefits, passionately serving over 7,000 Minnesota and North Dakota-based purchasing groups and 4.5 million members nationwide. We provide a work environment that engages each individual while encouraging growth and professional development. We are proud to be named a Top Workplace employer for several consecutive years and value our team members for building this reputation.

General Summary

A Dental Claims Processor is responsible for the efficient and accurate processing of dental insurance claims. It is the job of the claims processor to analyze and process the insurance claim, adhering to contract requirements, laws and regulatory guidelines. This role ensures consistent daily adherence to performance metrics such as service level and turnaround time.

This position will be with Stratacor, an affiliate of Delta Dental of Minnesota.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment authorization at this time.

Essential Functions

• Respond, resolve and document inquires from members and providers regarding benefits, eligibility, claims and other issues.
• Research and resolve member and provider issues.
• Respond to, and direct, members and providers to appropriate external vendors, partners and DDPA plans as appropriate.
• Maintain up to date knowledge of policies, processes, and programs.
• Process dental claims.
• Respond to internal stakeholder inquiries relating to claim status.
• Identify operational issues and recommend improvements.
• Ability to understand and interpret benefit set-up.
• Perform special projects and assignments within established time frames.
• Knowledge of other claims departments to be able to send additional claim information to the correct area for review.
• Other job-related duties as assigned
  
  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be assigned at any time with or without notice.

Required

KNOWLEDGE, SKILLS AND ABILITIES

• Proven customer service skills
• Ability to listen and communicate effectively
• Excellent attention to detail and communication skills
• Self-starter
• Ability to work independently and remain on task
• Ability to work in a fast-paced environment
• Ability to multi-task, prioritize, and manage time effectively
• Maintain composure in high pressure situations
• Customer orientation and ability to adapt/respond to different types of customers
• Ability to search through claims history to see past procedures
  
  

Education And Experience

Required :

• High school diploma or equivalent (i.e., GED)
• Understanding and working knowledge of technology (i.e., Company software systems)
  
  

Preferred

• Bachelor's degree or equivalent combination of education and experience
• Experience reviewing documents
  
  

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Travel Requirements: up to 25%
• Weight Lifting Requirements: up to 25 lbs.
• Sedentary Work: Prolonged periods of sitting at a workstation while working at a computer
  
  

RELATIONSHIPS

• Reports to: Director of Claims Operations
• Directly Manages: None
• Internal Relationships: Interfaces with enterprise-wide staff at all levels
• External Relationships: None
  
  

Benefits & Compensation

Benefits for this position include medical, dental, vision, and life insurance; disability coverage, flexible spending plans, a 401(k) plan, Paid Time Off (PTO), and Holidays. Visit https://www.deltadentalmn.org/employee-benefit-packages for more information.

The starting salary range for this position is $21.00 to $26.00 per hour. Salary offers will typically be made in the listed range. The Company takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including merit process and internal pay alignment when determining the salary for potential new team members. In compliance with state and federal regulations, a potential new team member’s salary history will not be used in compensation decisions.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)