FRONT DESK AGENT-Nightly

EDUCATION:   High School Diploma or equivalent required.

EXPERIENCE: Minimum of one (1) year prior experience in guest service capacity preferred.  
Excellent guest service skills; attentive and detail oriented.  Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously.  Effective communication skills with the ability to communicate with both guests and co-workers. Must have basic math skills with the ability to accurately handle cash and process sales transactions.  Prior computer experience with Microsoft office and e-mail required, point of sale system experience preferred.   
                    
SCHEDULE REQUIREMENTS:  Required to work flexible hours based on needs of the business.  
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JOB RESPONSIBILITIES:

* Greet guests upon arrival.  
* Performs guest check-ins and check-outs, dispenses room keys.   
* Receives payment from guests for room accommodations.  
* Processes/posts transactions associated with guests stays including incidental charges.
* Coordinates with bell person for guests luggage transfers to rooms.
* Coordinates with housekeeping/maintenance for availability and readiness of rooms.   
* Answers guest questions regarding facility and surrounding area.
* Acts as a sales member for promotion of internal events, dining, and packages.
* Forwards guest mail, package and deliveries to appropriate rooms.
* Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages.
* Completes assigned check lists and projects for scheduled shift.  
* Assists with other front desk duties as assigned.  
* Promotes outstanding customer relations.

Other:

* Occasional lifting/carrying of up to 25 lbs.
* Frequently required to stand and walk; ability to stand and remain stationary for entire length of shift.