What are the responsibilities and job description for the Luxury Guest Experience Specialist position at Saratoga Arms Hotel?
Some hotels check guests in.
We create the weekends guests remember for years.
At Saratoga Arms, every arrival begins long before a guest walks through our front door. We learn why they're visiting. We arrange dinner reservations, surprise anniversary celebrations, race day experiences, flowers waiting in the room, and the little details that transform a stay into something unforgettable.
We're looking for someone who naturally notices those details.
Someone who loves people. Someone who enjoys making recommendations. Someone who gets genuine satisfaction from anticipating a need before it's spoken. Someone who believes hospitality is a craft.
This is not a reception position.
This is the heart of a Forbes-quality guest experience.
What You'll Do
- Welcome every guest with warmth, professionalism and genuine enthusiasm.
- Build relationships from the first phone call through departure.
- Curate personalized itineraries, restaurant recommendations and local experiences.
- Identify opportunities to enhance each stay through thoughtful upgrades, amenities and experiences.
- Coordinate closely with housekeeping, food & beverage and concierge to ensure seamless execution.
- Resolve guest concerns with confidence, empathy and urgency.
- Maintain impeccable attention to detail in reservations, guest preferences and daily operations.
- Help create an atmosphere that feels elegant, effortless and genuinely welcoming.
We're Looking For Someone Who...
- Loves making people feel cared for.
- Is polished, articulate and confident.
- Enjoys sales because they enjoy matching people with experiences they'll love—not because they like "selling."
- Notices the details others miss.
- Thrives in a fast-paced environment while remaining calm and gracious.
- Takes ownership rather than waiting to be told what to do.
- Enjoys learning about wine, restaurants, events and everything Saratoga has to offer.
- Wants to build a career in luxury hospitality.
Bonus Points If You Have
- Hotel, restaurant or luxury retail experience.
- Experience with guest service, concierge or hospitality.
- Sales or client relationship experience.
- Knowledge of Saratoga Springs—or excitement to become an expert.
What It's Like To Work Here
Saratoga Arms is a 30-room luxury boutique hotel in the heart of downtown Saratoga Springs. Our guests choose us because they want exceptional hospitality, thoughtful service and authentic local experiences, not because they need a place to sleep.
Our team works collaboratively, supports one another and takes pride in creating memorable moments every day. If you're looking for a role where your attention to detail and personality truly matter, we'd love to meet you.
Pay: $18.50 - $23.13 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Free parking
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $19 - $23