What are the responsibilities and job description for the Senior Delivery & Implementation Manager position at Saransh Inc?
Job Title: Delivery Program Manager / Implementation Leader
Role Summary
Drive strategic and hands-on execution of complex, cross-functional implementation programs. This role focuses on delivery governance, capacity planning, risk mitigation, and ensuring successful onboarding and stabilization across multiple client implementations.
Key Responsibilities
Role Summary
Drive strategic and hands-on execution of complex, cross-functional implementation programs. This role focuses on delivery governance, capacity planning, risk mitigation, and ensuring successful onboarding and stabilization across multiple client implementations.
Key Responsibilities
- Identify systemic delivery risks and implement long-term mitigation across process, tooling, and resourcing.
- Own execution of implementation programs from intake through onboarding and stabilization.
- Build and manage delivery plans, milestones, dependencies, and risks across concurrent projects.
- Monitor capacity utilization, backlog health, throughput, and delivery velocity.
- Lead execution reviews, escalations, and stakeholder communications.
- Translate lessons from incidents and delays into continuous improvement actions.
- Provide data-driven recommendations to senior stakeholders on timelines, scope, sequencing, and roadmap readiness.
- Support client conversations when delivery risks or capacity constraints arise.
- 8 years in Project/Delivery/Implementation leadership roles.
- Strong experience in capacity planning, demand forecasting, and delivery governance.
- Background in enterprise, high-volume environments (payments, fintech, SaaS, telecom, utilities, or regulated industries).
- Proven ability to influence cross-functional teams without direct authority and communicate at executive level.
- Experience with complex integrations or API-driven implementations.
- Experience partnering with Sales on delivery commitments.
- PMP, PgMP, SAFe, Agile or similar certifications preferred.